Program Assistant

Ramapo College
March 17, 2023
Offerd Salary:$46,431.86-$52,729
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A


Program Assistant

Position Number:


Position Type:

Staff - Classified



Employment Type:


Position Type and Expected Hours of Work:

Position Type/Expected Hours of Work:

This is a full-time CWA position, and days of work and hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. Occasional evening and weekend work may be required as job duties demand. Note: Those non-faculty employees in the “NE” category of employment may have irregular or variable work hours. The compensatory time policy for NL employees below applies to “NE” employees up to 40 hours per week. Beyond 40 hours, the overtime policy for fixed workweek employees applies (i.e., rate of time and one-half in payment or compensatory time).

Salary Range - P16 - Steps 1-4 $46,431.86-$52,729.49

Internal applicants - Salary will be calculated based on Contract Obligations

Job Summary/Description:


Ramapo College of New Jersey (RCNJ) develops ethical leaders who serve as change agents across all sectors.

The College's unique interdisciplinary academic structure, its liberal arts core, its size (approximately 5,500

students), and its setting in the foothills of the Ramapo Mountains on the New Jersey/New York border

provide an optimal environment for individualized, student-centered learning and leadership development.

RCNJ's designation as “New Jersey's Public Liberal Arts College” by the State legislature is the foundation from

which the College's commitment to an accessible and transformative undergraduate and graduate education

is realized.

Established in 1969, CondeNast Traveler named Ramapo one of the 50 Most Beautiful College Campuses in

America. The barrier-free campus occupies 300 acres and is home to 52 bachelor's degree programs spanning

the arts, business, data science, humanities, education, nursing, social work, social sciences, and the sciences.

Ramapo College boasts an average student/faculty ratio of 16:1 and an average class size of 21; affording

students the opportunity to develop close ties to the College's exceptional faculty. In addition, the College

offers graduate programs leading to master's degrees in Accounting, Applied Mathematics, Business

Administration, Contemporary Instructional Design, Computer Science, Creative Music Technology, Data

Science, Educational Leadership, Nursing, Social Work, and Special Education, as well as a Doctor of Nursing

Practice. Every degree program is designed and delivered through the collaborative and interdisciplinary

efforts of student-centered faculty scholars and staff who are committed to serving the public good through

the delivery of an academically rigorous, inclusive, and a transformative collegiate experience. Ramapo is

ranked #1 among New Jersey public institutions by College Choice and is recognized as the State's top college

on the list of Best Disability Schools by Great Value Colleges. Further commendations include designation as a

“Military Friendly College” in Victory Media's Guide to Military Friendly Schools, and as a leading college

by U.S. News & World Report, Kiplinger's, Princeton Review, and Money Magazine, among others.


Reporting to the Assistant Registrar, the Registrar Support Representative assists and performs basic professional functions using established policies, practices, and guidelines related to the College, the Teaching & Learning Core, and the Office of the Registrar. Work includes but is not limited to preparing and distributing transcripts, reviewing and processing forms, reconciling and updating records, covering front office responsibilities, advising on FERPA, and other duties as assigned by the Assistant Registrar, Associate Registrar, or Registrar.


Duties :

  • Produces transcripts and prepares transcripts for delivery, as requested by current and former students; monitors inventory of transcript- processing supplies.
  • Processes enrollment verification and prepares enrollment verifications for delivery, as requested by current and former students on an as-needed basis.
  • Reviews and processes Grade Change Requests per current policy and procedure.
  • Reviews and processes Incomplete Grades per current policy and procedure.
  • Responsible for entering and reconciling I, W and Repeat Course grades at appropriate times.
  • Prepares monthly statistical reports of activities of the position.
  • Delivers excellent customer service through phone, email and in-person contact with various individuals requiring assistance from the Office of the Registrar.
  • Reviews and responds to voicemail and email messages received in the general “registrar” mailboxes.
  • Opens, sorts, prioritizes and distributes mail to Office of the Registrar staff members.
  • Assists with the processing of various registration, drop-add and withdrawal forms.
  • Processes student requests for credit overloads per current policy and procedure and communicates with Academic Deans and students as needed.
  • Advises students and families on release of student information in conjunction with FERPA and processes all FERPA waivers.
  • In collaboration with the Office of Admissions, performs the “Admissions Melt” process, which includes updating student records.
  • Represents the Office of the Registrar at campus events such as first-year and transfer orientation programs and, when appropriate and necessary, on various Core-wide or college-wide committees, task forces, etc.
  • Provides Commencement event coverage.
  • Organizes and obtains permission to dispose records in accordance with the State of New Jersey Retention of Records policy and AACRAO.
  • Monitors and maintains Iron Mountain file storage catalog of documents stored off site; is responsible for retrieval and return of files from off-campus storage.
  • Assumes other duties as assigned.
  • Education/Experience:


    Graduation from an accredited college with a Bachelor's degree or with an Associate's degree combined with two years of related experience or , in lieu of an Associate's Degree , with a minimum of four years of administrative/professional experience, preferably in a Registrar's, Enrollment Management, or related office in a college or university

    Additional Knowledge/Skills/Abilities :

  • Excellent interpersonal, oral and written communication, and organizational skills.
  • A high level of comfort and knowledge of, or demonstrated ability to learn, technology, especially integrated student information management systems (preferably Banner).
  • Demonstrated ability to adeptly use Microsoft Word, Excel, and PowerPoint.
  • Ability to analyze information and communicate results effectively to a variety of user levels.
  • Ability to process data with accuracy and precision, as well as draw analytical conclusions, and include summary of and recommendations based on data analysis in reports or presentations.
  • Ability to establish positive and collaborative working relationships with campus constituents (i.e., students, administration, faculty, staff from various offices).
  • Broad operational knowledge of college academic policies, procedures and resources, as well as a working knowledge and comfort with The Family Education Rights and Privacy Act (FERPA) regulation governing student access to records and release of confidential information; ability to keep sensitive information confidential.
  • Ability to prioritize work and accomplish tasks in a timely manner with minimum supervision.
  • Commitment to diversity; demonstrated ability to work in a multicultural environment.

    Ramapo College is an Affirmative Action/Equal Employment Opportunity Employer. Ramapo has a long history of advocating, advising, and supporting diversity, equity, and inclusiveness. Examples can be found in its mission statement, strategic plans, degree and course offerings, community outreach programs, the Diversity Action Committee offerings, and the other numerous diversity conferences and programs. Ramapo's commitment to diversity and inclusion is infused across all facets of the College; where the environment is welcoming, dedicated to social justice, respectful of freedom of expression, focused on educating and having an ongoing conversation regarding cultural competence and the benefits and importance of diversity

    Required Documents:

    Cover Letter, Resume/Curriculum Vitae

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