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Process Improvement Data Manager, Alumni Engagement & Development
HR/Finance
Work Arrangement:
Requisition Number: 236039
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: CENTRAL ADMIN MANAGEMENT CTR
Date: Aug 22, 2023
Working Title: Process Improvement Data Manager, AED HR/Finance
Duke Title: Data Administration Analyst
Occupational Summary
Provide overall administrative management and coordination for the
transactional services performed in AED HR/Finance department reporting to the
Administrative Director for HR/Finance.
The Process Improvement Data Manager will lead, manage, and oversee
transaction initiators monitoring and ensuring their compliance with
university policies and procedure around processing HR/Finance transactions
and maintain consistency in processes and delivery of services. The Process
Improvement Data Manager will ensure business continuity and adherence to
procedures and proactively identify opportunities to streamline and maximize
service levels to our internal customers. Ensures operational excellence by
working collaboratively with the Finance, Business Manager, HR Departmental
Managers and AED Departmental managers, to ensure cross-functional
collaboration and alignment resulting in increased operational efficiencies.
Administrative Services
Serve as close advisor to the HR/Finance Administrative Director
Oversee team of staff that will provide day-to-day HR/Finance
transactional support for Alumni Engagement and Development.
Partner with HR and Finance managers to ensure transactions are processed
according to Duke policies and procedures.
Develop and present operational reports for HR/Finance Team
Routinely monitor and evaluate the efficiency and effectiveness of service
delivery and the quality of service.
Coordinate training and routine staff development for transactional team
Conduct workshop and training sessions with AED managers around business
processes.
Meet regularly with Departments responsible financial people to provide
status of transactional support work status and resolve any issues.
Work directly with managers to develop a plan to cover business gaps as
they occur.
Provide consultation and guidance to managers as needed, in day-to-day
transactional operations and process improvement recommendations.
Responsible for developing, coordinating, and steering the training and
development of new and existing administrative support team that builds a
culture of success.
Develop and monitor key performance metrics for the administrative support
team.
Project Management
Identify and facilitate cross-functional workgroups to develop, deliver,
operationalize, document and support HR/Finance projects and solutions.
Lead and/or manage HR/Finance business improvement processes and strategic
initiatives.
Collect and analyze data, create reports, review and explain trends;
formulate and evaluate alternative and/or recommendations to achieve the
goals of the HR/Finance program or function.
Organize and/or participate in HR/Finance outreach activities that may
include developing communications and training, planning/promoting events
with our internal customers.
Management Duties – Manager
Representative Duties - Appropriately represent Duke University as
“employer” to direct reports and direct reports as “employees” to Duke
University
Programmatic Duties - Ensure alignment of given programmatic,
departmental, and/or organization-wide activities with AED strategic
goals, priorities, and expectations.
Financial Duties - Exercise fiduciary responsibility for given individual,
programmatic, departmental, and/or organization-wide activities in
accordance with Duke's financial policies, procedures, and standards, and
AED expectations.
Personnel Duties: Supervise direct reports in accordance with Duke's human
resource policies, procedures, and standards, and AED expectations.
Personnel Duties: Hire & Onboard new employees (and offboard separating
employees) in accordance with programmatic, departmental, and
organization-wide priorities, Duke's human resource policies, procedures,
and standards, and AED expectations.
Skills
Strong computer skills; proficient in SAP/R3, Excel, Word, and PowerPoint
experience desired
Highly self-motivated and team-oriented
Possess excellent oral and written communication skills
Ability to analyze financial data
Strong planning and organizational skills; ability to interact effectively
with a broad range of (AED) Alumni Engagement and Development.
Minimum Qualifications
Education
Work requires knowledge and skills generally acquired through completion of a
Bachelor's degree program in business, computer science, mathematics,
statistics or social sciences.
Experience
Work requires knowledge of both statistical analysis and interpretation
generally acquired through at least two years of relevant experience.
Duke is an Affirmative Action/Equal Opportunity Employer committed to
providing employment opportunity without regard to an individual's age, color,
disability, gender, gender expression, gender identity, genetic information,
national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke
University Health System may include essentialjob functions that require
specific physical and/or mental abilities. Additional information and
provision for requests for reasonable accommodation will be provided by each
hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
