Police Telecommunicator / Dispatch (2403)

Northern Illinois University
February 05, 2023
Offerd Salary:$40,913
Working address:N/A
Contract Type:Other
Working Time:Full-Time
Working type:N/A
Ref info:N/A
Position Information

Posting Detail Information

Working Position Title Police Telecommunicator / Dispatch (2403)

Classification Title Police Telecommunicator Position Number 00002403 Open Date 01/12/2023 Close Date 02/05/2023 Priority Review Date Business Unit Description Civil Service Full-Time/Part Time Full-Time FTE 1.00 Position Status Regular FLSA Non-Exempt Job code 1164 Union Representation Union Union Code MAP Unit/Department Public Safety College/Unit Public Safety Division Univ Administrative Services Location TS PUBSFTY Link to Department Website or Custom Search Page https: // www. niu.edu/publicsafety/index.shtml

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications


Telecommunicators are the first people to help when you have an emergency. As the backbone of the NIU Police Department, they are responsible for receiving and processing emergency and non-emergency calls for police, fire, medical and other emergency services. Telecommunicators determine the location and nature of the emergency, establish priorities, and dispatch police or other emergency units as needed. As an incident unfolds, Telecommunicators enter, update and retrieve information from a variety of computer systems and receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. This is a fast-paced, exciting, challenging and rewarding career field and is one of the most essential parts of public safety.

The NIU Dispatch center is manned 24 hours a day, seven days a week including holidays.

Position Summary

Police Telecommunicator is a responsible professional position within the Department of Public Safety. Individuals working in this capacity provide support services to protect the safety and security of persons, property, equipment and facilities, and provide assistance to the public, officers, and agency managers. He or she provides support for public safety personnel enforcing Federal, State and local laws, rules, regulations and University policies and procedures. He or she receives, interprets and transmits information which supports the maintenance of public peace and order, facilitation the adjudication of University Judicial Code infractions and violations of State or Federal Criminal or Civil Statutes

Essential Duties and Responsibilities

The duties and responsibilities of a telecommunicator include but are not limited to:

  • Receives and interprets incoming citizen and officer complaints, inquiries and reports of emergency and non-emergency situations; logs, coordinates, disseminates and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and wellbeing of law enforcement officers and citizens.
  • Operates communications center equipment to receive and transmit emergency services and administrative information. Monitors and provides base station service for multiple police, fire, service and emergency frequencies.
  • Enters or retrieves information using the department computer, L.E.A.D.S., National Law Enforcement Telecommunications System or National Crime Information Center for the purpose of collecting, verifying or maintaining data. Interprets responses of the various data systems, recognizes malfunctions and assists in the corrections of problems with the systems, maintains files as required by Illinois State and Federal Statutes.
  • Monitors fire and intrusion alarms, the local weather warning system and dispatches information and appropriate personnel as necessary.
  • May provide training to telecommunicators, officers or interns.
  • Provides assistance and information to the public upon request.
  • Provides information, answers calls and dispatches personnel for the Late Night Ride service.
  • May receive, secure, maintain records or return lost-and-found property.
  • Accurately and completely documents information in the in house computer system as trained or directed.
  • Assists with call in procedures and notifications as trained or directed.
  • May perform additional duties associated with L.E.A.D.S, the alarm system, Resources, training or 911.
  • Maintains knowledge by keeping up to date with all resources, daily bulletins, pass on information, established procedures and protocols and other information sources.
  • May answer the Chief's phone and direct messages as necessary.
  • Controls access to the Public Safety Department and the Communications Center.
  • May disseminate confidential information to appropriate personnel under regulations established by the Department of Public Safety and state and federal governments.
  • Assists parking with license information and keeps tow lists up to date.
  • Performs other related duties as assigned.
  • Minimum Required Qualifications (Civil Service)


  • No record of conviction of a felony or a crime involving moral turpitude
  • High School graduation or GED

  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Telecommunications – Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Law and Government – Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
  • Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Communications and Media – Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
  • Geography – Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
  • Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
  • Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Speech Recognition – The ability to identify and understand the speech of another person.
  • Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Oral Expression – The ability to communicate information and ideas in speaking so others will understand.
  • Speech Clarity – The ability to speak clearly so others can understand you.
  • Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Working knowledge of National Incident Management Systems (NIMS) and/or Incident Command System (ICS).
  • Specialty Factors (Civil Service)


    Preferred Qualifications (Civil Service)


    Minimum Required Qualifications (SPS) Additional Requirements (SPS) Preferred Qualifications (SPS) Physical demands/requirements

    This individual must be able to perform at exceptional cognitive levels. He or she must be able to assess a situation and make appropriate decisions.

    The person holding this position must have sufficient intellectual capacity to remain in control while working in stressful conditions.

    He or she may need to squat, bend or reach for short periods and lift up to 50 lbs. This individual generally works in a climate-controlled environment. However, there may be occasions when he or she is required to work in uncomfortably warm or cool conditions. This person may be required to engage in shift-work or work an extended schedule. He or she may be required to sit at a desk in an office or a classroom for up to twelve (12) hours within a day with limited ability to stretch or reposition themselves. There may be times when he or she has to work in surroundings that are loud and/or disruptive.

    The job of a telecommunicator is varied in scope, level of activity and stressfulness of the situation. He or she may engage in routine non stressful activities and at any time handle emergency calls or multi-task several requests on very short notice. He or she must be able to perform simultaneous tasks in quick succession and appropriately prioritize a varied work load.

    A telecommunicator must not suffer any physical or mental condition that could impair his or her ability to perform the required duties and responsibilities of the position or that would compromise his or her safety or endanger another. He or she must be free from hearing, speech or vision deficits that are not correctable that might interfere with their ability to perform the duties and responsibilities of the position or jeopardize their safety or that of another.

    Appointment and Compensation Details

    Appointment and Compensation Details

    Anticipated Appointment Start Date

    Anticipated Appointment End Date Percent of Staff Year 1.00 Standard Hours Per Week 40.00 Salary $40,913.60 annually Hourly or Semi-monthly Pay Rate/Range $19.67/hour Earn Type Hourly

    Application Procedure

    Application Procedure

    Application Procedure

  • Applicants must be a current citizen or resident of the State of Illinois to move forward in the hiring process.

  • Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part- time work experience will be considered toward qualifying for this position, however, it will be converted to a full-time equivalency to determine combined length of experience.

  • If you have education and/or training in excess of what is required, we encourage you to upload those unofficial transcripts.

  • After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification.

  • Please monitor your e-mail for further information regarding your application. Emails will be generated from [email protected] a nd [email protected]. Please add these emails to your address book to ensure timely delivery of any future communication.

  • We STRONGLY recommend that contact information used in your online profile be personal use, not professional/work information: personal email address, home address, and phone numbers. The information you provide is used to make contact on search updates, department referrals and interviews, etc. We must be able to relay sensitive and important information in a way that protects your privacy concerning job search activity, now and in the future.

  • ALL QUALIFIED CANDIDATES WILL BE SCHEDULED TO COME TO THE NIU DEKALB CAMPUS TO TAKE A STATE UNIVERSITIES CIVIL SERVICE EXAMINATION. At the time of testing, you will be required to present a photo ID. NOTE: If you have previously tested for this classification and wish to rewrite the exam to improve your score and register position, please contact [email protected], with the subject line Police Telecommunicator 2644, by the posting deadline.

  • If eligible for Veteran's Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application in order to receive the maximum eligible points on the Civil Service examination.

  • After testing of all qualified applicants has been completed for this position, the names with at least the top three scores will be referred to the hiring department for interview.

  • Click on Police Telecommunicator for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

  • Please click Human Resource Services – Benefits for detailed information about Northern Illinois University's benefits package.

  • Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

  • Special Instructions Quick Link to Applicant https: // employment.niu.edu/postings/68863 Is Background Check Required? Yes EEO Statement Summary

    In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, sex, religion, age, physical and mental disability, marital status, veteran status, sexual orientation, gender identity, gender expression, political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

    The following person has been designated to handle inquiries regarding the non-discrimination policies:

    Ethics and Compliance Officer, Title IX Coordinator Health Services 230 [email protected] 815-753-5560

    Visa Policy

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

    ADA Accommodation

    NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person's disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at [email protected]

    Safety Information

    NIU provides annual reports on campus security and fire safety.

    Read the Annual Safety and Security Report. Contact the Ethics and Compliance Office at 815-753-1649 for a hard copy.

    Read the Fire Safety Report. Contact the Department of Environmental Health and Safety at 815-753-0404 for a hard copy.

    Applicant Documents

    Required Documents

  • Resume/Curriculum Vitae
  • Optional Documents

  • Transcripts (unofficial with official required at hire)
  • Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256)
  • Supplemental Questions

    Required fields are indicated with an asterisk ().

  • What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
  • Are you currently a citizen or resident of the State of Illinois?
  • Yes
  • No
  • If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.
  • Yes
  • No
  • Not Applicable
  • From this employer

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