This role is available to current employees within IT Services at the University of Leeds only.
Salary: Grade 8 (£45,585 – £54,395 p.a. depending on experience)
This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.
The CRM and Power Platform & Service primarily includes Microsoft Dynamics 365 and Power Platform applications. In addition to this there are also other CRM applications that are being supported.
The Platform and Service Owner will be accountable for the end-to-end management of one or more IT platforms & services within the organization. This role ensures that IT services support business processes effectively and evolves these services to meet changing business needs. This individual will be the point of authority for platforms or services under their charge and will be responsible for its entire lifecycle, from strategy through design, delivery, operation, and continuous improvement.
As part of the wider Leadership Team the post-holder will play a key role in developing delivery models, ways of working and upholding the standards of the IT Service Management frameworks through contribution of your substantial expertise in this field. You will take a leading role in the development of solutions for complex issues and problems relating to the platforms and services under your accountability.
You will be expected to proactively contribute to the CRM & Power Platform Team in shaping and guiding service and improvement projects that will aid IT in delivering effective, efficient, consistent and future proofed professional services. You will apply your expertise in this area to ensure the development of appropriate service design to aid the delivery of comprehensive business and IT solutions for which you will take ownership. You will have responsibility for end to end service delivery of CRM & Power Platform Service(s) at the University.
If you thrive working in a complex and varied environment this is an exciting opportunity for you to make a real difference in a world class organisation.
To explore the post further or for any queries you may have, please contact:
Catharine Morgan, Head of Product Engineering
Email: [email protected]Location: Leeds - Main Campus
Faculty/Service: IT School/Institute: DDO Category: Professional & Managerial Grade: Grade 8 Salary: £45,585 to £54,395 per annum Post Type: Full Time Contract Type: Ongoing Release Date: Monday 20 November 2023 Closing Date: Monday 04 December 2023 Interview Date: Thursday 14 December 2023 Reference: ITDDO1078
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