Peer Advisor

Position Information

Posting Number 1742 Job Schedule Part Time Job Shift Varied OCR Code / Classification 9 - Peer Tutors - Student Workers Min Salary Max Salary

Position Summary Information

Job Description Summary

Peer Advisors will work in the Student Success Center (SSC) and be responsible for a variety of tasks including outreach, customer service, assisting professional advisors, and serving as a guide for their peers. SSC Peer Advisor will help students with questions related to registration, course planning, campus advising and registration tools, and preparation for appointments with professional advisors. They will assist with orientation, college events, registration, and be an integral part of the day-to-day services provided by the SSC. Peer Advisors will build leadership, professionalism, and a deeper understanding of the processes that the college uses to serve students.

Minimum Qualifications

•Must be enrolled as a student of Forsyth Tech. •Must have a current GPA of 2.8. •Must be willing to work minimum of 15 hours and have flexible hours. •Must be able to multi-task and has strong organizational skills •Enjoys working as part of a team, but is equally comfortable working independently •Ability to understand and communicate appropriate professional boundaries with peers. •Ability to work with confidential information. •Be punctual, reliable, and consistent •Is proficient in Microsoft Word, Excel, and other Office programs. •Is willing to learn new skills

Preferred Qualifications Essential Duties

•Attend all training sessions and staff meetings •Become familiar with each individually assigned college curriculum, how to navigate the website, college resources, advising and registration technology, and good customer services procedures •Aid in developing a class schedule and registration process •Know the academic procedures (change of majors, etc.) and be able to accurately communicate this information to the students •Always be respectful of fellow staff and students, regardless of gender, race, ethnicity, religious beliefs, age, sexual orientation, disability status, etc.

Administrative: •Provide exceptional customer service while acting as the first point of contact for Student Success Center for students, faculty, and other community members •Make copies, file, send/sort mail and email, assist with large mailings, and scan student information into email file •Answering incoming telephone calls, online chats and in person inquiries from students, parents, and members of the campus community

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•The employee will need to regularly operate and use computers, phones and other electronic equipment •The employee will frequently communicate and must be able to exchange accurate information with others •The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools •The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds •The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies •Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus

Posting Detail Information

Close Date Open Until Filled Yes Special Instructions to Applicants

If you need assistance, please contact Human Resources at 336-734-7302. AA/EOE.

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