Patient Services Specialist
Apply Herman Ostrow School of Dentistry Los Angeles, California
This is a full-time, fixed-term position for one year and has the
possibility of getting permanent or getting an extension.
The USC Division of Biokinesiology and Physical Therapy is committed to
continuous learning and innovative solutions to accomplish our mission: to
enhance human health and quality of life. Accordingly, we are preparing the
next generation of physical therapists to deliver the highest level of care to
society. We are leaders shaping the future of health care. We have built a
unique and influential community of faculty, students, staff, patients, and
other partners, and continually leverage our combined strengths in research,
education and clinical service to help create healthier individuals and
communities.
Herman Ostrow School of Dentistry, Physical Therapy - Private Practice clinic
is looking to hire Patient Services Specialist to join the team! The Patient
Services Specialist performs a variety of administrative duties in a clinic or
practice. Provides assistance to patients and to management.
Job Accountabilities:
Greets patients and determines nature of visit.
Registers new patients and assigns patient IDs. Collects patient
information, co-payment, patient account balance, and verifies insurance
eligibility and coverage level for new and returning patients. Scans ID,
insurance cards and collects all required forms. Alerts practitioners of
patient's arrival.
Verifies all insurance utilizing telephone contacts and web inquiries.
Determines if patients' insurance is contracted with USC. Ensures required
authorization of services are obtained.
Receives record and various forms of payments following established
policies and procedures. Provides records to patients in accordance with
established policies and procedures.
Screens and prioritizes incoming calls, determining what contact or action
is required for satisfactory disposition. Responds to inquiries or
requests for information or refers to a supervisor, as appropriate.
Receives and transmits messages, as appropriate.
Schedules and confirms appointments and follow-ups. Informs patient of
pre-authorization components needed for treatment, diagnostic testing,
etc. Provides callers with appropriate information, as needed.
Prepares and prints welcome, referral, dismissal, and other general
correspondence, within established guidelines. Generates and issues daily
appointment scheduler summary of next day and status of pending
appointments. Updates management system with specific patient notes,
amounts due upon confirmation call, check-in, etc. Ensures complete notes
of all patient contacts are entered in management system.
Provides administrative support to supervisory and management staff.
Maintains a safe environment in accordance with compliance standards,
policies, and safety regulations.
Ensures patients' rights to privacy, safety, and confidentiality are
maintained in accordance with HIPAA regulations, and with all policies and
procedures.
Preferred Education: Associate's degree
Preferred Experience: 3 years
Preferred Field of Expertise: Working knowledge of patient insurance
management systems. Experience in consumer-side healthcare environment.
Skills: Administrative:
Answer telephones
Assemble and organize numerical data Balance figures
Clinical documentation
Communicate with others to gather information Compute totals
Customer service
Establish filing systems
Gather data
Maintain filing systems
Prioritize different projects
Read handwritten text
Schedule appointments
Understand and apply policies and procedures Use database and/or word
processing software Verify calculations
Skills: Machine/Equipment:
Calculator
Computer network (department or school) Computer network (university)
Computer peripheral equipment
Fax
Personal computer
Photocopier
The hourly rate range for this position is $20.00 - 22.00 When extending an
offer of employment, the University of Southern California considers factors
such as (but not limited to) the scope and responsibilities of the position,
the candidate's work experience, education/training, key skills, internal peer
equity, federal, state, and local laws, contractual stipulations, grant
funding, as well as external market and organizational considerations.
Minimum Education: High school or equivalent Minimum Experience: 2 years
Minimum Field of Expertise: Experience working in a healthcare environment.
Working knowledge of HIPAA compliance and insurance terminology. Demonstrated
excellent interpersonal customer service and telephone skills. Demonstrated
ability to multi-task. Demonstrated experience in a high volume, fast paced
environment. Demonstrated team-oriented and collaborative work style.
REQ20056176 Posted Date: 02/14/2023 Apply
