Patient Services Specialist (Internal Med-Transmountain)

Texas Tech University Health Sciences Center El Paso
September 21, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Extended Job Title Patient Services Specialist (Internal Med-Transmountain)

Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso

Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID 34607BR

Travel Required Up to 25%

Major/Essential Functions

  • Prepares authorization paper work required by insurance companies from Primary Care. Providers to Specialists patients established in our primary care practice Types all patient information at100% accuracy and provide all required forms to specialist offices, hospitals and imagining centers. Responsible for responding courteously and efficiently to all incoming calls from Specialists offices or imaging centers inquiring about authorization forms or scheduled appointments from our
  • Primary Care physicians. Answers all phone calls within three rings. Schedules all patients with sub specialists who our primary care physicians have referred to and respond to all queries from insurance companies, specialists offices and imaging centers
  • Educates patients (outpatient and inpatient when relevant) and providers about referral and prior authorization processes. Serves as liaison with payers to resolve coverage issues. Research payer policies and coverage determinations proactively. Responsible for maintain patient abreast of their insurance coverage information. Ensures patients are knowledgeable of their insurance coverage. Maintains a tracking system with updated patient insurance information for future patient
  • referrals accurately, thoroughly and within the timeframe allotted
  • Responsible for Processing and arriving patients into the appropriate outpatient clinic. Performs clerical tasks in an efficient and effective manner to reduce patient's waiting time. Collects proper identification, insurance information and collects consent to treat forms. Verifies patient's health insurance and personal data and enters all data into the Cbiz at 100% accuracy level Responsible for collecting payments from patients Collects the proper amount of money due from patient during each visit. Follows insurance policy guidelines and departmental and institutional guidelines at 100% accuracy
  • Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients. Coordinates all necessary information in an accurate and timely manner and communicates effectively with all parties involved. Assists patient with applications and insurance forms as indicated Understands current application format and most currently utilized forms to accomplish task at 100% accuracy. Performs related job functions to meet departmental goals and objectives. telephone, Must be flexible and versatile and must be a team player in an attempt to achieve departmental goals and objectives
  • Performs al other duties as assigned
  • Grant Funded? No

    Minimum Hire Rate Compensation is commensurate upon qualifications

    Pay Basis Hourly

    Work Location El Paso

    Preferred Qualifications

  • At least three years of general office experience
  • At least one year of general office experience in a clinic or physician's office OR At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations
  • Bilingual English/Spanish
  • Must have computer skills to maneuver through the system
  • Campus HSC - El Paso

    Department Transmountain Practice Internal Med

    Job Type Full Time

    Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

    Job Group Information and Records Clerks

    Shift Day

    EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

    Required Qualifications

  • A minimum of a high school diploma or equivalent
  • One (1) year of customer service, office or related experience required
  • Additional education may substitute for the experience requirement
  • Does this position work in a research laboratory? No

    Navy Enlisted Classification Code YN, HM

    Air Force Specialty Code 3A1X1, 4A0X1

    Marine Military Occupational Specialty Code 0111

    Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https: // www.

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