Patient Services Specialist (Family Medicine/Kenworthy)

Extended Job Title Patient Services Specialist (Family Medicine/Kenworthy)

Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso

Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID 33580BR

Optional Attachments Transcript

Travel Required Up to 25%

Major/Essential Functions

Responds courteously and efficiently to all incoming calls and schedules patients in the CB appointment system as indicated.

Processes patients.

Verifies current patient information in the CB system and registers new patients and enters pertinent patient information into the system.

Collects payments from patients.

Prepares daily schedule of patient appointments and notifies clinical staff of changes.

Responsible to reschedule missed appointments at Provider's request.

Prepares a label for new patient and updates patients information.

Assists patient with applications and insurance forms as indicated.

Upon request, coordinates information pertaining to prescriptions, refills, lab reports, etc. with physician and patients.

Performs related job functions to meet departmental goals and objectives.

Grant Funded? No

Minimum Hire Rate Compensation is commensurate upon the qualifications

Pay Basis Hourly

Work Location El Paso

Preferred Qualifications

Knowledge of patient service principles and practices

Experience in a call center or patient service environment

Knowledge of administration and clerical processes

Campus HSC - El Paso

Department Clinical Operations FM

Required Attachments Cover Letter, Resume / CV

Job Type Full Time

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group Information and Records Clerks

Shift Day

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A minimum of a high school diploma or equivalent

One (1) year of customer service, office or related experience required

Additional education may substitute for the experience requirement

Does this position work in a research laboratory? No

Navy Enlisted Classification Code YN, HM

Air Force Specialty Code 3A1X1, 4A0X1

Marine Military Occupational Specialty Code 0111

Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https: // www. ttuhsc.edu/emergency/clery-report.aspx