Patient Services Specialist-Family Medicine (Clinical Operations)

Extended Job Title Patient Services Specialist-Family Medicine (Clinical Operations)

Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso

Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID 32192BR

Travel Required None

Major/Essential Functions

Answers and handles contact center appointment calls appropriately according to department procedures and guidelines

Provide point of care service to patients, medical facilities, and government agencies for requests of copies of medical records

Responsible for paperwork needed to be filled out by medical personnel

Scan and index paperwork in EMR and screens records for signature and documentation from physicians and return record to physician if necessary

Review and process outgoing correspondence, forms, and copies from the clinic to ensure proper and complete distribution

Process, distribute, and respond to mail designated for the clinic and assist in distributing to proper physician and medical staff to sign or complete

Respond to messages and documents messages in EMR

Search to find paperwork that is misplaced and distribute to proper individuals

Answers and handles contact center medical concern calls within the timeframe allotted and appropriately according to department procedures and guidelines

Answers and handles contact center prescription refill calls and routes within the timeframe allotted and appropriately according to department procedures and guidelines

Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance and copay inquiries

Answers and handles contact center calls appropriately according to department procedures and guidelines new, existing and prospective patients regarding a variety of other inquiries not specified in the first 3 options

Outbound calls to patients as needed or required by department

Performs other duties as assigned.

Grant Funded? No

Minimum Hire Rate Compensation is commensurate upon the qualifications

Pay Basis Hourly

Work Location El Paso

Preferred Qualifications

Knowledge of patient service principles and practices

Experience in a call center or patient service environment

Campus HSC - El Paso

Department Clinical Operations FM

Required Attachments Resume / CV, Transcript

Job Type Full Time

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group Information and Records Clerks

Shift Day

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

A minimum of a high school diploma or equivalent

One (1) year of customer service, office or related experience required

Additional education may substitute for the experience requirement

Does this position work in a research laboratory? No

Navy Enlisted Classification Code YN, HM

Air Force Specialty Code 3A1X1, 4A0X1

Marine Military Occupational Specialty Code 0111

Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https: // www. ttuhsc.edu/emergency/clery-report.aspx