Patient Services Specialist (Contact Center/Alberta)

Texas Tech University Health Sciences Center El Paso
September 22, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
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Ref info:N/A

Extended Job Title Patient Services Specialist (Contact Center/Alberta)

Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso

Position Description This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Requisition ID 34116BR

Travel Required None

Major/Essential Functions

  • Answers and handles contact center appointment calls appropriately according to department procedures and guidelines.
  • Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options.
  • Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines.
  • Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines.
  • Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries.
  • Outbound calls to patients as needed or required by department.
  • Performs other duties as assigned.
  • Grant Funded? No

    Minimum Hire Rate 12.42

    Pay Basis Hourly

    Schedule Details Monday- Friday 8:00 am-5:00 pm

    Work Location El Paso

    Preferred Qualifications

  • 1 year experience in medical setting.
  • Knowledge of patient service principles and practices.
  • Knowledge of administration and clerical processes.
  • Call Center Experience.
  • Bilingual- English/Spanish
  • Campus HSC - El Paso

    Department Internal Medicine Elp Genl

    Required Attachments Resume / CV, Transcript

    Job Type Full Time

    Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

    Job Group Information and Records Clerks

    Shift Day

    EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

    Required Qualifications

  • A High School diploma or GED.
  • 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
  • Does this position work in a research laboratory? No

    Navy Enlisted Classification Code YN, HM

    Air Force Specialty Code 3A1X1, 4A0X1

    Marine Military Occupational Specialty Code 0111

    Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https: // www. ttuhsc.edu/emergency/clery-report.aspx.

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