Extended Job Title Patient Services Specialist (Contact Center/Alberta)
Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso
Position Description This position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem according to each clinical departmental procedures and guidelines. This is a call center, metric based performance driven environment. Employees do not have cash handling responsibilities.
Requisition ID 34817BR
Optional Attachments Transcript
Travel Required Up to 25%
Grant Funded? No
Minimum Hire Rate Compensation is commensurate upon the qualifications
Pay Basis Hourly
Schedule Details Varies
Work Location El Paso
Campus HSC - El Paso
Department Contact Center Elp
Required Attachments Cover Letter, Resume / CV
Job Type Full Time
Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Job Group Information and Records Clerks
EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Does this position work in a research laboratory? No
Navy Enlisted Classification Code YN, HM
Air Force Specialty Code 3A1X1, 4A0X1
Marine Military Occupational Specialty Code 0111
Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https: // www. ttuhsc.edu/emergency/clery-report.aspx.