Position InformationPosting Number SRGV6988
Working Title PATIENT SERVICES REPRESENTATIVE I (UT Health RGV - Surgery & Women's Specialty) Number of Vacancies 1 Location Harlingen, Texas Department School of Medicine / Clinical Affairs FTE 1.0 FLSA Non-Exempt Scope of Job
Responsible for greeting and registering patients in a caring and warm manner, handle in-coming patient telephone calls, scheduling appointments, handling patient queries, collecting and obtaining accurate insurance information, and time of service collections as required.
Description of Duties
General supervision from assigned supervisor.
May supervise assigned support staff.
High School Diploma or equivalent.
Preferred: Completion of Medical Office Specialist certificate program or Medical Administrative Assistant or closely related.
Six (6) months of medical front-office, and/or receptionist experience in patient registration, scheduling, providing customer service, and/or insurance verification and eligibility experience or two (2) years of direct customer service.
Previous experience with insurance verification and eligibility with scheduling in a high-volume environment. Experience obtained in healthcare setting.
Use of standard office equipment. Exceptional computer experience and skills required. Intermediate level skill in Microsoft Office Suite, and ability to navigate an EMR system.
Needs to be able to successfully perform all required duties. Office/Clinical Environment; some travel and weekend work may be required. May be exposed to airborne illnesses when encountering patients. Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to sit for long periods of time. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.
Tact, diplomacy, discretion, and confidentiality of medical information required in all matters.
Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 09/05/2023 Grant Funded Position No If Yes, Provide Grant Expiration Date
Posting Detail Information
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth Gender Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.
If you have any questions, please visit our Careers site at https: // careers.utrgv.edu for detailed contact information.
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.
Quick Link https: // careers.utrgv.edu/postings/39770Posting Supplemental Questions
Required fields are indicated with an asterisk ().
(Open Ended Question)