20 - Florida Campus - Port Orange, FL
Admin - Clerical
Good first impressions are vital when it comes to working as a Patient Service
Representative at Palmer. As you are the first point of contact for our
patients. Patient Service Representatives will be responsible for a variety of
activities related to patient intake and care.
Responsible to the assigned administrator and has a support responsibility to
all other departments and College personnel as necessary.
SPECIFIC DUTIES AND RESPONSIBILILTIES
Customer Service and Clinical Excellence
Address all customers in a clear, calm, and professional manner. Answers
calls and electronic communications promptly, accurately, and
Make, cancel and reschedule patient appointments maintaining appointment
schedule according to office procedure.
Gather, verify and enter demographic and insurance information on new and
established patients at each patient visit. Ensures accuracy of this
information as it is necessary for completion of electronic health record
and insurance claim processing.
Collect and post payments, generate receipts and reconcile daily
receivable activity to prepare the deposit daily.
Open and/or close the clinic following specified guidelines of individual
Provide assistance to students, faculty, alumni, and visitors.
Demonstrate initiative to improve quality and customer service by striving
to exceed customer expectations.
Balance team and individual responsibilities; be open and objective to
other's views; give and welcome feedback; contribute to positive team
goals; and put the success of the team above own interests.
Perform other duties or projects as requested by Clinic Supervisor to
facilitate the smooth and effective operations of the office.
Work independently. Responsible for timely completion of assigned
Be aware of what is happening in clinic/department and the organization by
attending clinic/department meetings, reading emails and regularly
checking information on the organization's intranet site.
Maintain regular and consistent attendance at work.
Behave in a manner consistent with all Compliance and HIPAA policies and
Perform all responsibilities in a manner that fully complies with Palmer's
Equal Employment Opportunity/Affirmative Action policy.
Serves and protects the Palmer College of Chiropractic community by
adhering to professional standards, College/Clinic policies and
procedures, federal, state, and local requirements/compliance.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to multi-task and demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer
Ability to understand and apply guidelines, policies and procedures.
Ability to analyze situations and utilize critical thinking skills to make
decisions. Ability to communicate effectively with multi-functional health
Ability to communicate effectively with people of diverse professional,
education and lifestyle backgrounds.
Ability to work various hours as job requires.
Knowledge of medical terminology, anatomy and physiology.
Ability to utilize personal computer and various software packages.
EDUCATION AND EXPERIENCE
High school diploma or equivalent.
Medical office/health care training preferred.
Customer interaction experience in a service industry preferred.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Performs sedentary to light work in a ventilated, lighted, and temperature
controlled office setting.
Frequent need to stand, stoop, walk, sit, lift light objects (up to 10
pounds) and perform other similar actions during the workday.