PATIENT SERVICE ASSOCIATE - DUKE HEALTH CENTER-PICKENS

Duke University and Duke University Health System require all students, faculty and staff to receive the COVID-19 and influenza vaccines. After you have officially accepted a position at Duke, you may request a religious or medical accommodation.

Work Arrangement:

Requisition Number: 228732

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Personnel Area: PRMO

Date: Feb 14, 2023

PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

Coordinate and part icipate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, c ashmanagement and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and prepar ation and referrals management.

Prepare for clinic visits by reviewingnext day patients andcompleting next daypreparation activities. Enterp re-visit orders and prepare new patient charts. Pick up X-rays, officech arts, medical records, reports, petty cash and collections bag. Filehist ory sheets, ancillary reports and all other required patient recorddocum entation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms.

Check-in patient upon arrival in the practice . Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identifythe ap propriate account for patient visit. Present and educate patientson requ ired forms and obtain signature as required by policy and procedure. Com pletes all Maestro Care check-in files and manage all appropriatealerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents andrequisition/transmittal documents. C opy, file and distribute insurance cards as indicated by procedure. Coor dinate all labs/procedures as requested. Maintain private physician offi ce charts.

Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and acc uracy before batching. Batches encounter forms or charge posting in Maes tro Care.

Schedule tests and procedures. Comp lete and distribute ancillary service requisitions.

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Explain billing to patients according to PRMO credit andcollectio npolicies. Determine the amount of cash to be collected basedon insuran ce plan.

Check-out patients. Makereturn appoi ntments by scheduling patients into the correct appointmenttype, enterin g the primary care physician or referring physician and scheduling tests and procedures.

Answertelephone, ta ke and deliver messages to physicians, nurses and others.Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according topractice communi cation standards

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

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Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham Nearest Secondary Market: Raleigh