Patient Pathway Coordinator

University Hospital Southampton NHS Foundation Trust
December 07, 2022
Contact:N/A
Offerd Salary:£21,730 - £23,177
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Patient Pathway Coordinator Band 3

Main area

Child Health Admin

Grade

Band 3

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

188-AC5412

Site

Southampton General Hospital

Town

Southampton

Salary

£21,730 - £23,177 pa

Salary period

Yearly

Closing

07/12/2022 23:59

Interview date

14/12/2022
Job overview

We have an exciting opportunity to recruit a Patient Pathway Coordinator (medical secretary) to our administration team within the Southampton Children's Hospital.

The role involves a variety of responsibilities including secretarial duties, clinic administration, managing patient pathways and effective communication with a wide range of stakeholders.

We are looking for dynamic and enthusiastic individuals with experience of providing first class administrative support and customer service, ideally within a healthcare environment. You will create new working relationships in an inclusive and diverse environment in line with our Trust values.

You will join our well established, experienced and supportive Child Health administrative team who are hard working and commited to patient care.

The team comprises of Patient Pathway Coordinators and Administrative Assistants who support our clinical teams to provide outstanding patient care.

Hours will cover core hours between 8-5

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities Your Responsibilities What you'll do

Working within the Children's Hospital administration team you will:

  • Manage patient pathways, facilitating the smooth running of the patient journey in accordance with agreed timescales
  • Work closely with your clinical team to provide a comprehensive and streamlined administrative service including secretarial duties
  • What we're looking for
  • Extensive experience of working in an administrative capacity within a customer focused environment
  • The ability to demonstrate resilience and work accurately under pressure with an eye for detail
  • Demonstrable ability to work to deadlines, prioritise and multitask in a calm and diligent manner
  • Proven ability to work independently, seeking appropriate guidance where necessary
  • Excellent interpersonal and communication skills, written, verbal or in person.
  • Additional information

    Interviews will be held on Wednesday, 14 December 2022

    Should you have any queries, please use the contact details below to get in touch.

    Person specification Qualifications / training required Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
  • Proficient in all aspects of Microsoft Office.
  • Knowledge of medical terminology
  • Desirable criteria
  • Word processing/typing to RSA III or equivalent experience
  • Diploma level qualification or equivalent experience
  • Courses / further study attended to demonstrate evidence of personal development
  • Previous or relevant experience necessary Essential criteria
  • Experience working in an administrative capacity in a customer focused environment.
  • Desirable criteria
  • Experience as a medical or patient services secretary linked to a clinical service
  • Proficient in the use of hospital computerised patient systems
  • Aptitudes and skills required Essential criteria
  • Ability to be resilient and work accurately under pressure with an eye for detail.
  • Excellent written and verbal communication skills.
  • Proven ability to work to deadlines, prioritise and multitask
  • Able to learn and assimilate complex information quickly
  • Special requirements of the post Essential criteria
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity.
  • Reliability – good time keeping
  • A strong team player
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal thinkuhs.co.uk where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

    Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

    Employer certification / accreditation badges Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Documents to download
  • Job Description (PDF, 277.8KB)
  • Person Specification (PDF, 209.0KB)
  • Apply online now

    Further details / informal visits contact

    Name

    Amy Humby
    

    Job title

    Speciality Team Leader¬ – Child Health
    

    Email address

    amy.humby@uhs.nhs.uk
    

    Telephone number

    07385938187
    
    If you have problems applying, contact

    Address

     If you have problems with the
    

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm

    Telephone

     01629 690826
    

    From this employer

    Recent blogs

    Recent news