Patient Pathway Coordinator

University Hospital Southampton NHS Foundation Trust
November 29, 2022
Offerd Salary:£21,730 - £23,177
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Patient Pathway Coordinator Band 3

Main area



Band 3




Full time - 37.5 hours per week

Job ref



Princess Anne Hospital




£21,730 - £23,177 pa

Salary period



29/11/2022 23:59

Interview date

Job overview

An exciting position has arisen for a Patient pathway coordinator within our Gynaecology team in the Princess Anne Hospital. This is an area of high activity, we are looking for a candidate with excellent customer service and organisational skills with the ability to prioritise their workload with good typing skills. This is a fast passed role with a high level of responsibility.

Our admin teams are a valuable asset to the Gynaecology service ensuring the patient receives excellent customer service throughout the patient journey. We are a small friendly and supportive team covering each others duties as required. We are dedicated to the service and patients that we come in to contact with daily ensuring they have the best possible experience throughout their journey with us.

We are looking for 37.5 hours a week. The shift pattern are 8am - 4pm and 9am -5pm. You will be required to cover both shifts on a rota basis.

Please do not apply if these hours are not suitable to you.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities Your Responsibilities What you'll do

You will be responsible for different elements of the administration of the patient journey this includes managing waiting lists, booking patients for admission into theatres within the national targets, escalating if this is not possible.. Liaising with consultants and other clinical team members to ensure the smooth running of the admin functions which are varied and sometimes complex. You will also be required to produce patient clinical correspondence and appointment letters sending to patients and GP's in a timely manner. Booking transport and interpreters will also sit under your remit alongside scanning of documents and answering calls from patients and the multidisciplinary team

What we're looking for

You will need to be able to work in a calm, logical and methodical way but be able to multi – task whilst dealing with frequent interruptions; you must also possess effective communication skills. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition. This role is varied and busy so you will need to have a flexible approach to a demanding workload and changing priorities. You will need to have a high standard of spelling and grammar and be someone who is committed to learn and develop. You will need to demonstrate compassion, patience, and calmness. Due to the nature of this role a high level of organisation is essential to deal with the conflicting work demands. We are also looking for you to have the ability to work independently, seeking guidance where necessary.

If you feel you have the ability and skills necessary in the person specification, please contact Nikki Standing on 023 8120 8088 for an informal chat or to arrange a visit to the relevant department to meet the team

Additional information

Interviews will be held on Thursday, 8th December 2022

Should you have any queries, please use the contact details below to get in touch

Person specification Qualifications / training required Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
  • Proficient in all aspects of Microsoft Office
  • RSA 2 word processing/typing or equivalent experience
  • Desirable criteria
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development within past 3 years
  • Previous or relevant experience necessary Essential criteria
  • Experience as a medical or patient services secretary linked to a clinical service
  • Experience linked to a customer focused environment
  • Desirable criteria
  • Use of hospital computerised patient systems
  • Aptitudes and skills required Essential criteria
  • Excellent telephone / communication skills
  • Able to remain calm and professional at all times
  • Proven ability to work to deadlines and multi-task
  • Have a good understanding of data protection act
  • Attention to detail at all times at all times
  • Friendly and approachable manner
  • Polite, empathetic, patient and diplomatic
  • Be able to use own initiative when problem solving
  • Special requirements of the post Essential criteria
  • Reliability – good time keeping
  • Flexibility – able to work to accommodate the demands of the work flow
  • Excellent time management skills with the ability to reprioritise
  • Ability to mix with a large team
  • Desirable criteria
  • Knowledge of the referral to treatment targets including breast screening/oncology targets
  • Knowledge of the Alden system/voice recognition
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

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    Employer certification / accreditation badges Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Documents to download
  • Job Description (PDF, 241.9KB)
  • Person Specification (PDF, 226.1KB)
  • Apply online now

    Further details / informal visits contact


    Nikki Standing

    Job title

    Team leader

    Email address

    Telephone number

    023 8120 8088
    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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