Patient Pathway Co-ordinator

University Hospital Southampton NHS Foundation Trust
February 15, 2023
Offerd Salary:£21,730 - £23,177
Working address:N/A
Contract Type:fixed term 12 months
Working Time:Full time
Working type:N/A
Ref info:N/A
Patient Pathway Co-ordinator Band 3

Main area



Band 3


Permanent: One fixed term 12 months


Full time - 37.5 hours per week

Job ref



Southampton General Hospital




£21,730 - £23,177 pa

Salary period



15/02/2023 23:59

Interview date

Job overview

We are seeking three highly motivated and pro-active individuals to fulfil the role of Patient Pathway Co-Ordinators within our busy Cancer Care department. You will be required to build strong relationships with Consultants, Admin Teams, Nursing Staff, and external providers. You will be responsible for the smooth running of the patients' pathway through the department. You will need good communication skills, written and verbal as well as the ability to work as a team and independently. You will also provide cross-cover for other patient pathway co-ordinators to ensure a consistent and effective administration service is always maintained.

We have three positions available:

x2 Permanent, 37.5 hours x1 Fixed Term, 37.5 hours (12 Months)

Roles are Monday to Friday between the hours of 08:00 - 18:00. The post holder will be joining a team of 29 Patient Pathway Coordinators and two Administration Assistants based at Block 8, Southampton General Hospital.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live, and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities Your Responsibilities What you'll do

Working closely with your team of consultants to provide a comprehensive administration service, your duties will be varied but will include direct telephone communication with patients and health professionals, arranging the booking of appointments, managing the letters and actions from the outpatient clinics, and facilitating the flow of information between the various clinicians and support services, where appropriate, to help process the patient's Cancer Care pathway.

What we're looking for

You should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations. You should be able to work well under pressure and be able to prioritise your own workload. You will need to be able to work well across a large team with a flexible approach to multi-tasking and cross covering your colleagues. Knowledge of the Trust's electronic systems would be an advantage but not essential as training will be given.

Additional information

Interviews will be held on Friday, 27 January 2023

Should you have any queries, please use the contact details below to get in touch

Person specification Special requirements Essential criteria
  • Reliability – good time keeping
  • Excellent time management skills with the ability to prioritise
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity.
  • Qualifications Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
  • RSA 2 word processing/typing or equivalent experience
  • Proficient in all aspects of Microsoft Office
  • Desirable criteria
  • Knowledge of medical terminology
  • Knowledge of Alden System
  • Evidence of personal development
  • Diploma level qualification
  • Courses/further study attended.
  • Experience Essential criteria
  • Administrative and organisation experience
  • Experience as a medical of patient services secretary linked to a clinical service or customer focused environment
  • Desirable criteria
  • Use of hospital computerised patient systems.
  • Skills Essential criteria
  • Excellent telephone/communication skills
  • Able to lean and assimilate information quickly
  • Proven ability to work to deadlines, prioritise and multitask.
  • Ability to work under pressure
  • Attention to detail at all times
  • Personal qualities Essential criteria
  • Friendly and approachable manner. Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others
  • Excellent verbal and written skills.
  • Able to manage fluctuating demands on post in calm and logical manner
  • Able to communicate with people at all levels and to remain calm /professional at all times.
  • Proven ability to work to deadlines and multitask
  • Values Essential criteria
  • Able to demonstrate behaviours that meet the Trust Values Patients First
  • Able to demonstrate behaviours that meet the Trust Values Always Improving
  • Able to demonstrate behaviours that meet the Trust Values Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

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    Employer certification / accreditation badges Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Documents to download
  • Job Description (PDF, 125.2KB)
  • Person Specification (PDF, 222.6KB)
  • Apply online now

    Further details / informal visits contact


    Sophie Adams

    Job title

    Speciality Team Leader in Cancer Care

    Email address

    [email protected]

    Telephone number

    023 8120 6136

    Additional information

    Emily Harriss

    Speciality Team Leader in Cancer Care

    [email protected]

    023 8120 6955

    If you have problems applying, contact


     If you have problems with the

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm


     01629 690826

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