Contact:N/A
Offerd Salary:£20,270 - £21,318
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Contract Type:Other
Working Time:Full time
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Outpatients Administrator Band 2

Main area

Outpatients

Grade

Band 2

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

188-AC5483-A

Site

Southampton General Hospital

Town

Southampton

Salary

£20,270 - £21,318 pa

Salary period

Yearly

Closing

13/02/2023 23:59

Interview date

23/02/2023
Job overview

We are currently recruiting to a full time vacancy within the Cancer Care Outpatient team. We are looking for a motivated Outpatient clerk to work within the haematology and Oncology team. Working full time within clinic hours Monday to Friday 08:00 - 18:00, we require a highly motivated, enthusiastic individual to join our administration team working in a friendly and supportive environment.

ABOUT THE TEAM

Cancer Care at UHS covers Medical Oncology, Clinical Oncology, Palliative care and Haematology. We are a specialist regional centre and provide care to patients across Hampshire as well as the Isle of Wight and Channel Islands. Business hours are between 8am and 6pm. Cancer Care services at UHS include inpatient, outpatient, day case and ambulatory care services for a range of cancers, non malignant haematological disorders and end of life patients.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities Your Responsibilities What you'll do

To provide clerical support to all outpatient clinics carried out within cancer care at UHS and other peripheral hospitals. Please note that the service operates from Monday to Friday 8am to 6pm.

  • To register new patients on E-Camis/EDMS.
  • To receive patients and relatives to the outpatient department.
  • To ensure transport is booked for all patients, as required.
  • To make outpatient follow-up appointments, as indicated by clinicians, secretary, or other allied health professionals on E-Camis.
  • To courteously and efficiently receive enquiries (including telephone calls and emails), taking messages and ensuring that these are passed onto the appropriate person.
  • To assist, as far as possible, in non-medical enquiries, ensuring that all non-routine and medical enquiries are referred to the appropriate person.
  • What we're looking for

    We are looking for motivated applicants to join our established team. With this you will have excellent communication and organisational skills, have the ability to work well under pressure and be a flexible team player with a desire to provide a first class service for our clinical teams.

    Additional information

    Interviews will be held on Thursday, 23rd February 2023

    Should you have any queries, please use the contact details below to get in touch.

    Person specification Physical requirements of the post Essential criteria
  • Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act)
  • Smart professional appearance in line with the Trust Appearance Policy
  • Qualifications / training required Essential criteria
  • Minimum GCSE or equivalent level with a pass in English and Maths
  • Desirable criteria
  • ECDL, or relevant experience CAMIS, E-Camis, Edocs and E-Quest experience
  • Understanding of Medical Terminology
  • Previous or relevant experience necessary Desirable criteria
  • Recent experience of working within a healthcare setting / or in a busy customer focused environment
  • Experience of working within the confines of the Data Protection Act
  • Previous NHS experience
  • Aptitudes and skills required Essential criteria
  • Computer literate – Microsoft office experience including Microsoft Outlook
  • Confident and accurate keyboard skills
  • Desirable criteria
  • Demonstrates clarity in use of verbal and written communications in relation to patients / or customers
  • Able to prioritise own workload
  • Ability to work under pressure / able to cope with a variety of tasks in a demanding environment within tight deadlines
  • Ability to maintain attention to detail whilst dealing with frequent interruptions
  • Ability to problem solve
  • Personal Qualities Essential criteria
  • Team worker – ability to communicate effectively on different levels as appropriate
  • Ability to use common sense and work on own initiative
  • Reliable, friendly and approachable manner
  • Ability to be diplomatic, patient and polite as appropriate
  • Special requirements of the post Essential criteria
  • Able to deal with distressed and emotional patients and their relatives in a calm, efficient and professional manner
  • Values and behaviours Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal thinkuhs.co.uk where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

    Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

    Employer certification / accreditation badges Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Documents to download
  • Job Description (PDF, 229.7KB)
  • Personal Specification (PDF, 288.3KB)
  • Apply online now

    Further details / informal visits contact

    Name

    Louise Hudson
    

    Job title

    Outpatients Team Leader
    

    Email address

    [email protected]
    

    Telephone number

    023 8120 5518
    

    Additional information

    Kane Scott

    Team Leader

    [email protected]

    02381 202377

    If you have problems applying, contact

    Address

     If you have problems with the
    

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm

    Telephone

     01629 690826
    

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