Student and Academic Services
£24,285 - £27,131 per year
Hours of work
University of York campus (with some remote working options available)
The York Online Support Team is responsible for providing effective and specialised support for students and academic staff. Based in Student and Academic Services, and working with an external partner (HEP UK), the York Online Support Team provides professional service support for the delivery of our online programmes.Role
You will work with academic departments and other professional support services to develop and deliver high quality student administration and customer support. You will provide a friendly first point of contact for students and staff, answering queries and escalating issues where needed, that may involve contact with students experiencing difficult life circumstances. We are committed to excellence and work in a fast-moving environment. We expect staff to work flexibly and
The post-holder will work both independently and as part of a team. The post is available on a fixed term basis until September 2023.Skills, Experience & Qualification needed
Interview date: To be confirmed
For informal enquiries: Please contact Luiza Morrell on [email protected]
The University strives to be diverse and inclusive – a place where we can ALL be ourselves.
We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.
We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork