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NURSE MANAGER, AC - Telehealth Virtual Care Center - Hybrid - Durham
Work Arrangement: Hybrid (On-Site and Remote mix)
Requisition Number: 232070
Regular or Temporary: Regular
Location:
Durham, NC, US, 27710
Personnel Area: HEALTH SYSTEM
Date: May 12, 2023
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North
Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing
Specialties Award for Nursing Certification Advocacy for being strong
advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)
Duke University Hospital is hiring a Ambulatory Nurse Manager for the
Virtual Care Center - Telehealth
GENERal description
The Virtual Care Center – Virtual Clinic Nurse Manager will provide daily
operational leadership for the virtual clinic similar to a normal in-person
clinic/unit. The Virtual Care Center is expanding hours to 7 days a week,
8am-8pm. The nurse manager will coordinate and manage the daily operational
and personnel needs of the Virtual Care Centers Virtual Clinic and staff. This
includes ensuring effective delivery of clinical patient care virtually, as
well as compliance with administrative, telehealth, and clinical policies and
procedures.
The position is a hybrid position with remote and in office work. The Virtual
Care Center is located at 14 Moore Drive, Durham, NC.
JOb duties
Manage multi-specialty nursing services delivered within the Virtual Care
Center –Virtual Clinic.
Manage various personnel actions including, but not limited to hiring,
orientation, performance appraisals, promotions and scheduling; and
counsel and conduct formal discipline of clinical staff.
Collaborate in the development, implementation and expansion of learning
opportunities and skill development for all staff. Analyze, develop and
maintain an effective and efficient nursing care delivery system that
reflects patient and family needs across the continuum; achieving desired
outcomes.
Promote virtual education for patients, patient families and the
community; participate in direct virtual patient care activities as a
targeted strategy for role modeling or information gathering.
Collaborate with nursing colleagues in ambulatory care to promote optimal
utilization of nursing resources among the various virtual clinics.
Identify clinical and technical operational needs; manage appropriate
technology equipment and functionality and monitors equipment maintenance.
Assess the virtual environment locations and make recommendations to
ensure optimal patient privacy, patient and provider satisfaction and
compliance with various regulatory bodies with the telehealth.
Collaborate with Director of Telehealth in determining the fiscal
requirements of the virtual clinic, as an extension of departments in
person clinic. This includes: submit budgetary recommendations, including
necessary nursing personnel and patient care materials necessary for the
provision of care. Cultivate exemplary customer service throughout the
organization; promote effective communication skills to include, but not
limited to problem solving, assertiveness, and support for team members,
feedback, active listening and conflict resolution
Develop and implement processes to enhance virtual clinic operations and
practices for ongoing quality improvement.
Develop, document, implement and monitor Virtual Care Center-Virtual
Clinic written policies and procedures reflective of the virtual clinic
ambulatory health care site mission and objectives. Manage specific clinic
in absence of Director. Be available on-call for emergencies involving the
facility, staff members and patients.
knowledge, skills, and abilities
Expert technology skills to manage and develop virtual programs with in
the virtual clinic
Manage and collaborate with providers, clinic staff, patients, families in
a virtual environment to develop and optimize patient's virtual plans of
care and outcomes.
Excellent listening skills
Flexibility/Adaptability to multiple changing priorities in a fast paced
virtual environment
Ability to provide innovative ideas and solutions for the telehealth
virtual clinic programs
Well-developed leadership, mentoring, coaching, and clinical judgement
skills acquired over 3-5 years of clinical experience in acute or
ambulatory care
Excellent written, verbal, video, telephone, and interpersonal
communication skills
Excellent organizational and motivational skills
Diverse knowledge base
Able to collaborate and be flexible
Familiarity /Experience with client interaction on video platforms and
remote monitoring
Electronic Health Record experience (EPIC experience preferred)
Experience managing unit based quality improvement project
Clinical Quality Management and Service Orientation
Accountability
Planning, prioritization and time management
Problem solving and innovation
Initiative
Financial Savvy
Active Listening
Effective communication skills
Identifying and recruiting top talent
Developing and retaining talent
Showing support
Teambuilding
Conflict prevention and management
Motivating and influencing
Managing vision and purpose
Working knowledge of regulatory requirements including North Carolina
Nurse Practice Act
education requirements/ preferences
Bachelor's degree in Nursing is required. Master's degree in Nursing strongly
preferred
Obtain Leadership Certification
Experience
Three years of nursing experience
Experience with telehealth/virtual care preferred
Licensure/ certification requirements
Must have current or compact RN licensure in the state of North Carolina. BCLS
certification required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to
providing employment opportunity without regard to an individual's age, color,
disability, gender, gender expression, gender identity, genetic information,
national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke
University Health System may include essentialjob functions that require
specific physical and/or mental abilities. Additional information and
provision for requests for reasonable accommodation will be provided by each
hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
