NURSE MANAGER, AC - Telehealth Virtual Care Center - Hybrid - Durham

Duke University
June 13, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Duke University and Duke University Health System require all students, faculty and staff to receive the COVID-19 and influenza vaccines. After you have officially accepted a position at Duke, you may request a religious or medical accommodation.

NURSE MANAGER, AC - Telehealth Virtual Care Center - Hybrid - Durham

Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 232070

Regular or Temporary: Regular


Durham, NC, US, 27710

Personnel Area: HEALTH SYSTEM

Date: May 12, 2023

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)
  • Duke University Hospital is hiring a Ambulatory Nurse Manager for the Virtual Care Center - Telehealth

    GENERal description

    The Virtual Care Center – Virtual Clinic Nurse Manager will provide daily operational leadership for the virtual clinic similar to a normal in-person clinic/unit. The Virtual Care Center is expanding hours to 7 days a week, 8am-8pm. The nurse manager will coordinate and manage the daily operational and personnel needs of the Virtual Care Centers Virtual Clinic and staff. This includes ensuring effective delivery of clinical patient care virtually, as well as compliance with administrative, telehealth, and clinical policies and procedures.

    The position is a hybrid position with remote and in office work. The Virtual Care Center is located at 14 Moore Drive, Durham, NC.

    JOb duties

  • Manage multi-specialty nursing services delivered within the Virtual Care Center –Virtual Clinic.
  • Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.
  • Collaborate in the development, implementation and expansion of learning opportunities and skill development for all staff. Analyze, develop and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum; achieving desired
  • outcomes.

  • Promote virtual education for patients, patient families and the community; participate in direct virtual patient care activities as a targeted strategy for role modeling or information gathering.
  • Collaborate with nursing colleagues in ambulatory care to promote optimal utilization of nursing resources among the various virtual clinics.
  • Identify clinical and technical operational needs; manage appropriate technology equipment and functionality and monitors equipment maintenance. Assess the virtual environment locations and make recommendations to ensure optimal patient privacy, patient and provider satisfaction and compliance with various regulatory bodies with the telehealth.
  • Collaborate with Director of Telehealth in determining the fiscal requirements of the virtual clinic, as an extension of departments in person clinic. This includes: submit budgetary recommendations, including necessary nursing personnel and patient care materials necessary for the provision of care. Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to problem solving, assertiveness, and support for team members, feedback, active listening and conflict resolution
  • Develop and implement processes to enhance virtual clinic operations and practices for ongoing quality improvement.
  • Develop, document, implement and monitor Virtual Care Center-Virtual Clinic written policies and procedures reflective of the virtual clinic ambulatory health care site mission and objectives. Manage specific clinic in absence of Director. Be available on-call for emergencies involving the facility, staff members and patients.
  • knowledge, skills, and abilities

  • Expert technology skills to manage and develop virtual programs with in the virtual clinic
  • Manage and collaborate with providers, clinic staff, patients, families in a virtual environment to develop and optimize patient's virtual plans of care and outcomes.
  • Excellent listening skills
  • Flexibility/Adaptability to multiple changing priorities in a fast paced virtual environment
  • Ability to provide innovative ideas and solutions for the telehealth virtual clinic programs
  • Well-developed leadership, mentoring, coaching, and clinical judgement skills acquired over 3-5 years of clinical experience in acute or ambulatory care
  • Excellent written, verbal, video, telephone, and interpersonal communication skills
  • Excellent organizational and motivational skills
  • Diverse knowledge base
  • Able to collaborate and be flexible
  • Familiarity /Experience with client interaction on video platforms and remote monitoring
  • Electronic Health Record experience (EPIC experience preferred)
  • Experience managing unit based quality improvement project
  • Clinical Quality Management and Service Orientation
  • Accountability
  • Planning, prioritization and time management
  • Problem solving and innovation
  • Initiative
  • Financial Savvy
  • Active Listening
  • Effective communication skills
  • Identifying and recruiting top talent
  • Developing and retaining talent
  • Showing support
  • Teambuilding
  • Conflict prevention and management
  • Motivating and influencing
  • Managing vision and purpose
  • Working knowledge of regulatory requirements including North Carolina Nurse Practice Act
  • education requirements/ preferences

    Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred

    Obtain Leadership Certification


    Three years of nursing experience

    Experience with telehealth/virtual care preferred

    Licensure/ certification requirements

    Must have current or compact RN licensure in the state of North Carolina. BCLS certification required.

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Nearest Major Market: Durham Nearest Secondary Market: Raleigh

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