Network Support Engineer

Australian National University
February 19, 2023
Offerd Salary:$95,324 - $100,098
Working address:N/A
Contract Type:Fixed Term (up to 6
Working Time:Full time
Working type:N/A
Ref info:N/A
Network Support Engineer

Apply now Job no: 549504 Work type: Fixed Term Location: Canberra / ACT Categories: Professional

Classification: ANU Officer 7

Classification : ANU Officer Grade 7 (Information Technology) Salary package : $95,324 - $100,098 per annum, plus 17% superannuation Terms : Full-time, Fixed Term (up to 6 months)

  • Make a difference to the national mission of our world-leading University, it's students and staff.
  • Enjoy workplace flexibility and be part of a supportive team.
  • Use your network
  • About the role

    We are seeking a highly motivated and experienced Network Support Engineer to join our team. The ideal candidate will have a strong background in network infrastructure and troubleshooting, as well as excellent customer service skills.


  • Provide technical support to customers via phone, email, and remote access
  • Troubleshoot and resolve network issues, including connectivity, routing, and security
  • Configure and maintain network devices such as routers, switches, and firewalls
  • Monitor network performance and make recommendations for improvements
  • Document and track customer support issues in a ticketing system
  • Participate in on-call rotation for after-hours support
  • About you

  • Bachelor's degree in Computer Science or related field preferred
  • 3+ years of experience in network support
  • CCNA or equivalent certification
  • Strong understanding of network protocols such as TCP/IP, DNS, and DHCP
  • Experience with Cisco or Juniper network devices
  • Excellent written and verbal communication skills
  • Ability to work well in a team environment
  • About us

    The ANU Story : ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ​ ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

    Digital Transformation : We have released our ANU 2025 Strategy, and our Digital Master Plan, which will see ANU embark on the biggest digital transformation in our history.​ A transformation that matches our national and global mission. Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff and the wider community and we are seeking great people to be a part of this history making journey. ​

    Working at ANU : Our staff enjoy some amazing employee benefits including​:

  • Highly flexible working arrangements and locations​.
  • Excellent support for skills development​.
  • Family friendly working environment including good work/life balance and an inclusive and supportive culture​.
  • About ITS

    Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world's best, and research that transforms society and creates national capability. ITS has responsibility for the University's digital ecosystem and is leading the delivery of the Digital Master Plan, a 10-year strategic roadmap for the transformation of the University's digital capability.

    For further information, please contact Fransz De Zilva, Manager, Data Network, E:[email protected]

    ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https: //

    Application information

    In order to apply for this role please make sure that you upload the following documents:

  • A cover letter outlining your interest in this role and providing details of salary package expectations and statements addressing the Selection Criteria showing how your skills, experience and approach align with the role - maximum 2 pages.
  • A current curriculum vitae (CV) which includes the names and contact details of at least two referees (preferably including a current or previous supervisor). If your CV does not include referees, you can complete these online when prompted in the application form.
  • Applications which do not address the selection criteria may not be considered for the position.

    Please note: The successful candidate must have rights to live and work in this country will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.

    Position Description & Selection Criteria

    Advertised: 30 Jan 2023 09:00:00 AM AUS Eastern Daylight Time Applications close: 19 Feb 2023 11:55:00 PM AUS Eastern Daylight Time

    Apply now

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