Military and Veterans Services Specialist & School Certifying Official

University Of The Incarnate Word
June 12, 2023
Offerd Salary:$41,000 -$43,000
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Position Details

Position Information

Position Title Military and Veterans Services Specialist & School Certifying Official

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Military and Veterans Services Specialist & School Certifying Official provides front-line military affiliated student support for UIW Military & Veterans Affairs. Position is responsible for the administration of federal Department of Defense (DoD) Tuition Assistance and Department of Veteran Affairs (VA) Educational Benefits. Position communicates with the students, instructors, staff, UIW departments, and other stakeholders and/or customers to maintain and expand positive internal and external relationships developed by the Director and Senior Director to sustain institution goals, retention, and graduation rates. Position reports to the Director Military & Veteran Center and School Certifying Officer.

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Job Duties

Job Duty Name Reporting and Documentation

Description of Job Duties

  • Report certifications, adjustments, and terminations of VA benefits and other related information to the VA and other university departments for benefit payments.
  • Report tuition/fees for VA beneficiaries every semester.
  • Report short pays, over-payments, and yellow ribbon to VA and other university departments.
  • Prepare VA certifications for coding into banner for reporting purposes.
  • Review and provide lists to the business office to apply military discounts. Report balance adjustments to the business office.
  • Review TA forms for accuracy and contact students as needed for corrections.
  • Post the term course schedule, grades, graduation, class catalog updates, student agreements, enrollments and others in military portals and maintenance thereof.
  • Maintain accurate records and maintenance in military, VA, and UIW databases.
  • Ensure compliance with UIW, state, federal, VA, and DoD regulations.
  • Job Duty Name Communication

    Description of Job Duties

  • Present on VA Educational Benefits and Tuition Assistance at orientations, informational sessions, and training events.
  • Collaborate on outgoing Military and Veteran Center communications to students such as social media, email reminders, and monthly Newsletter.
  • Exchange non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills.
  • Collaborate and maintain strong working relationships with other university employees across various departments in the spirit of teamwork and collegiality.
  • Communicate and maintain strong working relationships with representatives from VA, DoD, and the Texas Veterans Commission.
  • Disseminate information to inquiries by email, phone, and walk-ins, regarding military and veteran programs. Provide quality customer service and resolve customer concerns and issues.
  • Job Duty Name Training

    Description of Job Duties

  • Provide training on VA Educational Benefits.
  • Provide annual refresher military education benefits training to all admissions counselors, advisors, and support specialists on updated programs and policies.
  • Job Duty Name Assistant Military and VA Portals Liaison

    Description of Job Duties

  • Serve as assistant Military and VA Portals Liaison to support UIW military students utilizing Tuition Assistance and VA educational benefits.
  • When required, assist Military Programs Coordinator and Director with managing active-duty military portals and VA portals.
  • Job Duty Name Office Operations

    Description of Job Duties

  • Assist in daily operations of office, including but not limited to clerical and administrative duties, supervision of work-study students, and responding to student inquiries by phone, email, or walk-in.
  • Perform other duties as assigned.
  • Qualifications

    Knowledge Skills and Abilities

  • Strong mathematical, writing, and verbal communication skills.
  • Ability to effectively conduct basic presentations.
  • Ability to communicate and work well with current/potential students and UIW faculty/staff.
  • Strong use and knowledge of professional business etiquette in the workplace.
  • Ability to identify, solve, and follow through on problems.
  • Strong attention to detail. Ability to maintain accurate records in military, VA, and UIW databases.
  • Ability to manage multiple tasks and priorities.
  • Proficiency with personal computer, as well as Microsoft Windows operating system and Office software.
  • Ability to work effectively with individuals from diverse communities and cultures.
  • Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.
  • Required Education

    Associates Degree or 60 college hours.

    Required Work Experience

    One (1) to two (2) years of administrative experience in a complex office environment.

    Preferred Qualifications

  • Bachelor's Degree from a regionally accredited institution.
  • Military Veteran of the U.S. Armed Services with 2-3 years' experience working with veterans/military family members.
  • Experience with military and VA education portals or working with DoD and VA education benefits.
  • One (1) to two (2) years of administrative experience in an academic setting.
  • Experience working with UIW students, programs, and departments.
  • Required Certifications, Licenses or Registrations

  • Valid Texas Driver's license and driving history that is insurable with university insurance carrier.
  • Must be 21 years of age.
  • Work Hours

  • Monday – Friday, 8:00 a.m. – 5:00 p.m.
  • Some evenings and weekends required to attend occasional outreach and recruitment events.
  • Occasional local travel, plus yearly attendance at national training conferences.
  • Physical Demands

  • May occasionally require the ability to lift and carry materials and equipment weighing up to 25 pounds;
  • Occasionally required to reach heights up to 8 feet by climbing ladders or stools;
  • Ability to bend or crouch to reach materials or equipment stored on lower shelves or in lower cabinet/desk drawers.
  • Posting Details

    Posting Details

    Posting Number AS1741PO

    Number of Vacancies 2 Job Type Full Time Job Category Staff (non-exempt) Desired Start Date 06/16/2023 Position End Date (if temporary) Reports to Director Military and Veteran Center Salary $41,000 -$43,000 Annualized Open Date 05/12/2023 Close Date Open Until Filled Yes Special Instructions to Applicant



    UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

    Applicant Documents

    Required Documents

  • Resume
  • Cover Letter/Letter of Application
  • Optional Documents

  • Letter of Recommendation 1
  • Other Document
  • Supplemental Questions

    Required fields are indicated with an asterisk ().

  • How did you hear about this employment opportunity?
  • UIW Website
  • Indeed
  • LinkedIn
  • Personal Referral
  • Employee Referral
  • Other
  • If you selected other, please tell us where?
  • (Open Ended Question)

  • What is the highest level of education you have achieved?
  • Less than 60 college hours
  • 60 college hours or an Associate's Degree
  • 90 college hours
  • Bachelor's Degree
  • Master's Degree
  • How many years of experience do you have providing administrative office support in a complex office?
  • None
  • Less than 1 year
  • 1 year
  • 2 years
  • 3 years
  • 4 years
  • 5 or more years
  • Describe you experience working in a complex office or related environment where attention to detail was regularly applied.
  • (Open Ended Question)

  • Do you currently have a valid driver's license?
  • No
  • Yes
  • Are you 21 years of age or over?
  • Yes
  • No
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