Medical Clinic Manager- ELP (SURG/NE)

Texas Tech University Health Sciences Center El Paso
September 22, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Extended Job Title Medical Clinic Manager- ELP (SURG/NE)

Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso

Position Description Responsible for management and administration of daily clinical operations in partnership with the multi-disciplinary healthcare team including but not limited to the medical director, departmental nursing staff and departmental patient access staff. Additionally, works in concert with the departmental administrator to address/resolve provider-related clinical/medical matters while also serving as the primary departmental liaison to the Clinical Affairs leadership team. Assures efficient/timely clinic throughput, quality of care and patient safety.

Requisition ID 34834BR

Optional Attachments Transcript

Travel Required Up to 25%

Major/Essential Functions

  • In conjunction with the medical director and patient access staff/leadership, evaluate provider scheduling templates.
  • Generate/implement recommendations to improve patient flow, decrease patient wait time and improve physician/staff efficiency.
  • Responsible for oversight of patient satisfaction outcomes; monitor survey responses; identify areas for improvement; implement solutions; set expectations; serve on improvement committees.
  • Analyze scheduling and phone management data and information to improve services. Participate in the review of patient scheduling, check-in/out, and clinic workflows in order to evaluate effectiveness and efficiency.
  • Develop and/or implements programs, policies, practices for the clinic which are consistent with institutional patient access standards.
  • Supervise major office projects; identify equipment and office support needs; review current clincal operating procedures to develop an efficiency-based work flow model.
  • Perform basic data studies/analysis requested by the medical director, department administrator, and/or Clinical Affairs leadership team.
  • Assist in monitoring Avaya system lines for utilization, staff performance and customer service response time. Work with patient access staff and leaders to reduce time of calls and call abandonment rates.
  • Receive inquiries from within and from outside TTUHSC EP. Personally resolves or refers to appropriate person.
  • Advise faculty, staff and patients on relevant clinical policies and procedures.
  • Develop plans to meet compliance goals, patient/customer satisfaction expectations and quality of services provided.
  • Actively participate in the development and implementation of new clinical services and/or the addition of new physicians/ LIPs to the clinic.
  • Participate in interviews and makes recommendation for hire for all ancillary/Allied Health and departmental administrative support staff.
  • Onboard, orient and train new employees to the clinic; reviews and evaluates the performance of assigned personnel.
  • In consultation with the HR Employee Relations Managing Director, makes recommendations and issues regarding performance management actions including and up to termination; conducts appropriate and timely annual evaluations for assigned staff; functions as department payroll manager (time card approver and time off/leave request approver).
  • Ensure staff is current with all mandatory compliances and adhere to all policies and procedures.
  • Responsible for tracking and maintaining records for departmental job- required certifications and licensure of staff.
  • Meet regularly with department physicians and nursing staff to review scheduling logistics to improve the use of clinic rooms, nurse assignments and the design of optimal daily templates for the distribution of visits over the day and week.
  • Meet regularly and collaborate with patient access leadership to assure continuous improvement of patient scheduling and provider/patient communication.
  • Develop strategies and provide recommendations to support and improve clinical operations processes for the department; prepare and present reports to departmental leadership, medical directors, Clinical Affairs leadership and/or other committees as requested.
  • Maintains the ability to establish and build effective and productive working relationships across, and at all levels, of the institution.
  • Consistently adheres to all policies, procedures and practices (Regents Rules, TTUS, HSCEP OPs, etc.).
  • Personally demonstrates, displays, and acts in accordance with TTUHSC EP's values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork). Serves as a value's leader while actively promoting and encouraging staff within the department and across the institution.
  • Performs all other duties as assigned.
  • Grant Funded? No

    Minimum Hire Rate Compensation is commensurate upon the qualifications of the individual selected

    Pay Basis Monthly

    Work Location El Paso

    Preferred Qualifications

  • Previous experience tracking, measuring and reporting clinical quality measures and improvements (i.e., wait times, patient satisfaction, etc.).
  • Previous experience in an ambulatory clinical setting
  • Campus HSC - El Paso

    Department Surgery Dept Elp Genl

    Required Attachments Cover Letter, Resume / CV

    Job Type Full Time

    Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

    Job Group First line Managers

    Shift Day

    EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

    Required Qualifications

  • A minimum of a Bachelor s degree in a business related area plus 4 years of directly related experience; OR directly related experience equal to 8 years
  • Does this position work in a research laboratory? No

    Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.

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