Medical Assistant U of M
Apply now Job no: 520118
Work type: Staff Full Time
Location: UMass Amherst
Department: Nursing Services
Categories: Health & Medical Services
About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked
public research university offering a full range of undergraduate, graduate
and professional degrees. The University sits on nearly 1,450-acres in the
scenic Pioneer Valley of Western Massachusetts and offers a rich cultural
environment in a bucolic setting close to major urban centers. In addition,
the University is part of the Five Colleges (including Amherst College,
Hampshire College, Mount Holyoke College, and Smith College), which adds to
the intellectual energy of the region.
Assists providers with patient care including clerical, medical and
organizational tasks consistent with University Health Services (UHS)
organizational guidelines and under the supervision of a Registered Nurse
(RN), Nurse Practitioner (NP), Physician Assistant (PA) or Physician
(MD). Works under the direct supervision of the RN Clinical Manager, who
establishes work schedules, duty assignments and verifies work performance.
Checks provider schedules and organizes patient flow; greeting and
accompanying patients to exam room, collecting patient history and
performing intake assessments per organizational guidelines.
Performs and maintains skill level consistent with organization's
guidelines for the administration of medications and/or injections done
under the supervision of an NP, PA, or MD which include but are not
limited to the following:
Sets-up and initiates nebulizer treatments.
Applies oxygen delivery system at correct flow rates.
Administers immunizations and TB tests per UHS protocol.
Performs basic wound care, suture removal, ear irrigation, blood glucose
monitoring and assists provider with minor procedures including cast
Prepares appropriate and complete documentation for all patient care
activities including telephone encounters while maintaining patient
Maintains proper handling and storage of hazardous materials (biohazards,
Performs specimen collection and decentralized laboratory testing per UHS
protocol including documentation.
Takes routine and postural vital signs, performs peak flow measurement and
pulse oximetry, EKGs, vision screening, spirometry per UHS protocol.
Performs routine orthopedic care, crutch/cane instruction, application of
air splints, ace wraps and other splints and cast removal.
Maintains and monitors proper temperature control for vaccine storage.
Performs receptionist duties as needed including appointment scheduling,
verification of insurance coverage and patient demographics utilizing the
computerized patient management system.
Assists with referrals, preauthorization and completing various
forms/requisitions as needed to expedite patient care.
Participates in medical tracking system which includes maintaining
accurate data entry including appropriate documentation and informing
provider of pertinent information.
Uses universal precautions when exposed to blood and body fluids.
Maintains patient confidentiality at all times utilizing current Health
Insurance Portability and Accountability Act (HIPAA) guidelines.
Maintains adequate levels of supplies in all exam rooms; orders medical
and office supplies as needed; performs duties specific to the daily
opening and closing of clinics; assists in general housekeeping of the
clinic to maintain a safe and clean working environment. Maintains
knowledge of equipment and supplies pertinent to clinical operations.
Participates in annual UHS trainings, skills review and competency
assessments. Maintains knowledge and familiarity with UHS policies and
Interacts respectfully with patients understanding and promoting patient
rights. Promotes a harmonious work environment with co-workers.
Performs other duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education,
Experience, Certifications, Licensure)
Associates Degree from an accredited Medical Assistant Program or
successful completion of certification exam for CMA or Registered Medical
Assistant (RMA) - (CMA preferred).
Ability to carry out written and verbal instructions.
Working knowledge of basic hospital/clinic practices, techniques,
equipment and terminology.
Good oral & written communication skills including telephone etiquette.
Basic knowledge of insurance plans.
Ability to physically lift & transfer patients.
Preferred Qualifications (Knowledge, Skills, Abilities, Education,
Experience, Certifications, Licensure)
American Association of Medical Assistants (AAMA) certification.
American Medical Technologist (AMT) certification.
Prior experience in an outpatient healthcare facility.
Experience with electronic medical records.
Physical Demands/Working Conditions
Typical outpatient healthcare facility activity.
Requires the physical ability to lift & transfer patients.
Participates in on-call, after hours, holiday & weekend coverage.
Is essential staff, required to work on snow days.
May be assigned to specialty clinics as needed.
Will acquire the following qualifications while on the job:
Understanding of UHS policies & procedures.
Knowledge of daily clinic and urgent care routine.
Basic CPR certification.
Knowledge of computerized practice management system.
Knowledge documentation unique to UHS.
Knowledge of insurance and patient registration.
Additional skills required for UHS procedures and equipment.
Knowledge of medical records retrieval.
Skill in ordering supplies from in-house central supply.
Monday - Friday, 8:30am – 5:00pm.
Required to work some evenings and some weekends on-call.
35 weeks per year minimum.
Special Instructions to Applicants
Please complete online application and provide contact information for (3)
three professional references.
UMass Amherst is committed to a policy of equal opportunity without regard to
race, color, religion, gender, gender identity or expression, age, sexual
orientation, national origin, ancestry, disability, military status, or
genetic information in employment, admission to and participation in academic
programs, activities, and services, and the selection of vendors who provide
services or products to the University. To fulfill that policy, UMass Amherst
is further committed to a program of affirmative action to eliminate or
mitigate artificial barriers and to increase opportunities for the recruitment
and advancement of qualified minorities, women, persons with disabilities, and
covered veterans. It is the policy of the UMass Amherst to comply with the
applicable federal and state statutes, rules, and regulations concerning equal
opportunity and affirmative action.
Advertised: Aug 21 2023 Eastern Daylight Time