Medical Assistant, Certified - Telehealth Support *FOR HIRE ONLY*

Duke University

United States

June 5, 2022

Description

Duke University and Duke University Health System require all students, faculty and staff to receive the COVID-19 and influenza vaccines. After you have officially accepted a position at Duke, you may request a religious or medical accommodation.

Medical Assistant, Certified - Telehealth Support FOR HIRE ONLY

Requisition Number:: 104954

Date: May 2, 2022

Location:

Durham, NC, US, 27710

Personnel Area: HEALTH SYSTEM

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet® organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!
  • Job Title: MEDICAL AS SISTANT, CERTIFIED

    Job Code: 4261

    FLSA: N

    Pay Target: C1

    Date: 09/01/2019

    Supervisory Responsibil ity: No

    Gene ral Description of the Job Class

    The Medical Assistant,Certified functions as an integral member of the virtu al clinic interdisciplinaryhealthcare team in coordinating telehealth vi sits between patients andclinicians. . The Medical Assistant, Certified performs routine administrativeand patient care supportive duties in a H ealth System medical practice thatassist medical and/or nursing staff in the examination and treatment ofpatients and ensures the virtual clinicrunssmoothly.

    Duties and Responsibilities of this Level

    Clinicalresponsibilities: The CMA facilitates tel ehealth visits by takeing medicalhistories and recording other patient i nformation like vital signs, explainstreatment procedures to patients, a nd prepares patients for telehealthappointments.

    Patient care supportresponsibilities may include:

  • Collecting relevant patientinformation in preparation f or the virtual clinic telehealth visit.

  • Ass isting the medicaland nursing staff during the visit and after the visit in coordinating aspectsof the patient's follow up care. < /span>

  • Promoting patient/familyunderstanding of the educational content and his/her involvement in the plan ofcare, and doc umenting in the patient record.

  • Other clinical supportresponsibilities .

  • Performs other clinicalfunctions as delegated and supervised by the physician.< /p>

  • Administrativeresponsibilities: The CMA gre ets patients, answers telephones, schedulesappointments to include arriv e appointments in MaestroCare, checkout patients,and referral scheduling ; arranges for hospital admissions and laboratoryservices, updates and f iles patient medical records, fills out insurance forms,handles billing,bookkeeping to include receiving copays and collections onaccount balan ces; correspondence, and ordering clinical and clerical suppliesand form s. Performs other administrative duties as directed.

    May be requested to be aliaison for clinic activities such as Joi nt Commission and falls and/orparticipate in clinic committees. p>

    Required Qualifica tions at this Level

    Education:

    Level I -- Graduation from acc redited Medical Assistant program strongly preferred. High school or GED graduation required.

    Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditati on of Allied Health Education Programs (CAAHEP) or the Accrediting Bure au of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

    Level III -- Graduatio nfrom a medical assistant program accredited by the Commission on Accr editation of Allied Health Education Programs (CAAHEP) or the Accrediti ng Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

    Experience:

    Level I -- No experience required.

    Level II -- Must have at least 1 year of clinical exper ience as a Medical Assistant in a clinical setting.

    Level III -- Must have at least 3 years of clinical experience as a Me dical Assistant in a clinical setting.

    Note: 1 year of experience will be provided for an Associate degree in Medical Assi sting.

    General Ladder Statement: In addition to th e education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

    Degrees, Licensur e, and/or Certification:

    Level I -- C ertification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS require d.

    Level II -- Certification by AAMA, AMT, NHA-CCM A, NCMA or ARMA required. BLS required.

    Level III - - Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS requ ired.

    Knowledge, Skills, and Abilities:

    Good customer service skills.

    Work requires the ability to understand and followoral and written instructions generally acquired through a high school education and med ical assistant programming.

    Heavy lifting and the a bility to transport stretcher and wheelchair patients may be required.< /span>

    Working knowledge of sterile techniques and specia l procedures that are applicable to work performed.

    Working knowledge of procedures and techniques involved in administeri ng routine and special treatments to patients.

    Wor king knowledge of sanitation, personal hygiene and basic health and saf ety precautions applicable for work in a clinic setting. Working knowle dge of infection control procedures and safety precautions.

    Age specific competencies.

    Daily clinic p reparation process; registration, scheduling, charge posting, order ent ry. Able to document and communicate pertinent information

    Ability to establish and maintain effective working relationsh ips with patients and clinic staff

    Typing skills

    Medical terminology

    Levels II an d III -- Ability to independently seek out resources and work collabora tively

    Disti nguishing Characteristics of this Level

    N/A

    div>

    The intent of this jobdescription isto provide a re presentative and level of the types of duties andresponsibilities that w ill be required of positions given this title and shallnot be construed as a declaration of the total of the specific duties andresponsibilities of any particular position. Employees may be directed toperform job-rel ated tasks other than those specifically presented in this description.< /span>

    Duke University is anAffirmative Action/Equal Opportunity Employer committed to providi ng employmentopportunity without regard to an individual's age, color, d isability, gender,gender expression, gender identity, genetic informatio n, national origin, race,religion, sex, sexual orientation, or veteran s tatus.

    Duke aspires to create acommunity built on collaboration, innovation, creativity, and belonging. Ourcollective success depends on the robust exchange of ideas-an exchange that isbest when the rich diversity of our perspectives, backgrounds, and experience sflourishes. To achieve this exchange, it is essential that all members of thecommunity feel secure and welcome, that the contributions of all i ndividualsare respected, and that all voices are heard. All members of o ur community havea responsibility to uphold these values.

    < /p>

    Essential Physical Jo b Functions

    Certain jobs at DukeUnive rsity and Duke University Health System may include essential jobfunctio ns that require specific physical and/or mental abilities. Additionalinf ormation and provision for requests for reasonable accommodation will be provided by each hiring department

    Minimum Qualifications Education

    Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

    Experience

    Level I -- No experience required. Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year ofexperience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

    Degrees, Licensures, Certifications

    Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

    Nearest Major Market: Durham Nearest Secondary Market: Raleigh

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