Description
Duke University and Duke University Health System require all students,
faculty and staff to receive the COVID-19 and influenza vaccines. After you
have officially accepted a position at Duke, you may request a religious or
medical accommodation.
Medical Assistant, Certified - Telehealth Support FOR HIRE ONLY
Requisition Number:: 104954
Date: May 2, 2022
Location:
Durham, NC, US, 27710
Personnel Area: HEALTH SYSTEM
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet® organization
Nurses from each hospital are consistently recognized each year as North
Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing
Specialties Award for Nursing Certification Advocacy for being strong
advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance!
Job Title: MEDICAL AS SISTANT, CERTIFIED
Job Code: 4261
FLSA: N
Pay Target: C1
Date: 09/01/2019
Supervisory Responsibil ity: No
Gene ral Description of the Job Class
The Medical Assistant,Certified functions as an integral member of the virtu
al clinic interdisciplinaryhealthcare team in coordinating telehealth vi sits
between patients andclinicians. . The Medical Assistant, Certified performs
routine administrativeand patient care supportive duties in a H ealth System
medical practice thatassist medical and/or nursing staff in the examination
and treatment ofpatients and ensures the virtual clinicrunssmoothly.
Duties and Responsibilities of this Level
Clinicalresponsibilities: The CMA facilitates tel ehealth visits by takeing
medicalhistories and recording other patient i nformation like vital signs,
explainstreatment procedures to patients, a nd prepares patients for
telehealthappointments.
Patient care supportresponsibilities may include:
Collecting relevant patientinformation in preparation f or the virtual
clinic telehealth visit.
Ass isting the medicaland nursing staff during the visit and after the
visit in coordinating aspectsof the patient's follow up care. < /span>
Promoting patient/familyunderstanding of the educational content and
his/her involvement in the plan ofcare, and doc umenting in the patient
record.
Other clinical supportresponsibilities .
Performs other clinicalfunctions as delegated and supervised by the
physician.< /p>
Administrativeresponsibilities: The CMA gre ets patients, answers telephones,
schedulesappointments to include arriv e appointments in MaestroCare, checkout
patients,and referral scheduling ; arranges for hospital admissions and
laboratoryservices, updates and f iles patient medical records, fills out
insurance forms,handles billing,bookkeeping to include receiving copays and
collections onaccount balan ces; correspondence, and ordering clinical and
clerical suppliesand form s. Performs other administrative duties as directed.
May be requested to be aliaison for clinic activities such as Joi nt
Commission and falls and/orparticipate in clinic committees. p>
Required Qualifica tions at this Level
Education:
Level I -- Graduation from acc redited Medical Assistant program strongly
preferred. High school or GED graduation required.
Level II -- Graduation from a medical assistant program accredited by the
Commission on Accreditati on of Allied Health Education Programs (CAAHEP) or
the Accrediting Bure au of Health Education Schools (ABHES) strongly
preferred. High school or GED graduation required.
Level III -- Graduatio nfrom a medical assistant program accredited by the
Commission on Accr editation of Allied Health Education Programs (CAAHEP) or
the Accrediti ng Bureau of Health Education Schools (ABHES) strongly
preferred. High school or GED graduation required.
Experience:
Level I -- No experience required.
Level II -- Must have at least 1 year of clinical exper ience as a Medical
Assistant in a clinical setting.
Level III -- Must have at least 3 years of clinical experience as a Me dical
Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in Medical
Assi sting.
General Ladder Statement: In addition to th e education and experience noted,
applicants must meet all requirements set forth in the Medical Assistant,
Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensur e, and/or Certification:
Level I -- C ertification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS
require d.
Level II -- Certification by AAMA, AMT, NHA-CCM A, NCMA or ARMA required. BLS
required.
Level III - - Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS
requ ired.
Knowledge, Skills, and Abilities:
Good customer service skills.
Work requires the ability to understand and followoral and written
instructions generally acquired through a high school education and med ical
assistant programming.
Heavy lifting and the a bility to transport stretcher and wheelchair patients
may be required.< /span>
Working knowledge of sterile techniques and specia l procedures that are
applicable to work performed.
Working knowledge of procedures and techniques involved in administeri ng
routine and special treatments to patients.
Wor king knowledge of sanitation, personal hygiene and basic health and saf
ety precautions applicable for work in a clinic setting. Working knowle dge of
infection control procedures and safety precautions.
Age specific competencies.
Daily clinic p reparation process; registration, scheduling, charge posting,
order ent ry. Able to document and communicate pertinent information
Ability to establish and maintain effective working relationsh ips with
patients and clinic staff
Typing skills
Medical terminology
Levels II an d III -- Ability to independently seek out resources and work
collabora tively
Disti nguishing Characteristics of this Level
N/A
div>
The intent of this jobdescription isto provide a re presentative and level of
the types of duties andresponsibilities that w ill be required of positions
given this title and shallnot be construed as a declaration of the total of
the specific duties andresponsibilities of any particular position. Employees
may be directed toperform job-rel ated tasks other than those specifically
presented in this description.< /span>
Duke University is anAffirmative Action/Equal Opportunity Employer committed
to providi ng employmentopportunity without regard to an individual's age,
color, d isability, gender,gender expression, gender identity, genetic
informatio n, national origin, race,religion, sex, sexual orientation, or
veteran s tatus.
Duke aspires to create acommunity built on collaboration, innovation,
creativity, and belonging. Ourcollective success depends on the robust
exchange of ideas-an exchange that isbest when the rich diversity of our
perspectives, backgrounds, and experience sflourishes. To achieve this
exchange, it is essential that all members of thecommunity feel secure and
welcome, that the contributions of all i ndividualsare respected, and that all
voices are heard. All members of o ur community havea responsibility to uphold
these values.
< /p>
Essential Physical Jo b Functions
Certain jobs at DukeUnive rsity and Duke University Health System may include
essential jobfunctio ns that require specific physical and/or mental
abilities. Additionalinf ormation and provision for requests for reasonable
accommodation will be provided by each hiring department
Minimum Qualifications
Education
Level I -- Graduation from accredited Medical Assistant program strongly
preferred. High school or GED graduation required. Level II -- Graduation from
a medical assistant program accredited by the Commission on Accreditation of
Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of
Health Education Schools (ABHES) strongly preferred. High school or GED
graduation required. Level III -- Graduation from a medical assistant program
accredited by the Commission on Accreditation of Allied Health Education
Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools
(ABHES) strongly preferred. High school or GED graduation required.
Experience
Level I -- No experience required. Level II -- Must have at least 1 year of
clinical experience as a Medical Assistant in a clinical setting. Level III --
Must have at least 3 years of clinical experience as a Medical Assistant in a
clinical setting. Note: 1 year ofexperience will be provided for an Associate
degree in Medical Assisting. General Ladder Statement: In addition to the
education and experience noted, applicants must meet all requirements set
forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document
for Levels II and III.
Degrees, Licensures, Certifications
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS
required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA
required. BLS required. Level III -- Certification by AAMA, AMT, NHA-CCMA,
NCMA or ARMA required. BLS required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to
providing employment opportunity without regard to an individual's age, color,
disability, gender, gender expression, gender identity, genetic information,
national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation,
creativity, and belonging. Our collective success depends on the robust
exchange of ideas—an exchange that is best when the rich diversity of our
perspectives, backgrounds, and experiences flourishes. To achieve this
exchange, it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected, and that all
voices are heard. All members of our community have a responsibility to uphold
these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke
University Health System may include essentialjob functions that require
specific physical and/or mental abilities. Additional information and
provision for requests for reasonable accommodation will be provided by each
hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh
