Manager, Hospitality Services

Jacksonville State University
May 26, 2023
Offerd Salary:$45,000.00-$60,000
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Manager, Hospitality Services

Apply now Job no: 496380 Work type: Full Time Location: Jacksonville (Main Campus) Categories: Staff


Business Services

Start Date:

July 1, 2023



Normal Work Schedule:

8:00 am – 4:30 pm Monday-Friday. Evenings and weekends required for events and/or football and baseball games.

Job Summary:

The Hospitality Manager manages the gameday suites for football and baseball, while coordinating daily hospitality activities and operations. The manager supervises staff members and maintains a high level of customer service. This position manages the hospitality services budget and is responsible for hiring, training and evaluating support staff including student employees. Finally, a successful Hospitality Manager must communicate effectively with staff, faculty, vendors, caterers and donors throughout the University and on game days.

Essential Duties:

  • Plans, organizes, and manages the daily operations of the hospitality staff to ensure efficiency.
  • Supervises staff members and communicates the importance of customer satisfaction.
  • Prepares the monthly budget of the hospitality services and creates expenditure reports for the Associate Vice President of Auxiliary and Business Services review.
  • Checks the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
  • Attends to any complaints logged by guests in a professional and timely manner.
  • Performs monthly and annual evaluations of staff members according to performance and participation.
  • Works with the human resources department to recruit and train new personnel.
  • Determines the future goals of the hospitality services by studying market trends.
  • Develops an intern program to provide additional staffing as needed.
  • Creates and assembles Menu Portfolios as agreed upon with the Caterer.
  • Works in conjunction with the ticket office to prepare, package and deliver season tickets, parking passes, and other essential credentials and information pertinent to the Donors.
  • Prepares a newsletter for distribution to Donors with information relevant to their participation.
  • Initiates posting of Hospitality Services information on the University's website.
  • Creates and collects results from the post-season survey.
  • Works in conjunction with the Office of Advancement Services to enhance Donors' gameday experience.
  • Compiles a Pre-Season Report to the Capital Planning staff of maintenance problems and a follow-up report upon completion of corrections.
  • Completes a Post-Game Report to the Capital Planning staff following each event, including details of any operational and maintenance issues.
  • Develops a year-end report that includes: survey results, budget closing/projects, evaluations, and recommendations.
  • Evaluates admission procedures and general hospitality functions.
  • Develops and manages a student-host program.
  • Develops and oversees the gameday security plan in conjunction with University Police Department.
  • Works closely with the Caterer on menu development, food presentation, and a plan for excellent service while maintaining a balance of effective pricing and cost efficiencies.
  • In conjunction with Capital Planning, develops and manages a checklist of duties to include pre-game preparation, gameday trash removal, gameday cleaning and post-game cleaning.
  • Serves on the gameday planning committee and acts as the liaison between Capital Planning, Advancement Services, Public Safety, Catering Services, and Event Services.
  • Performs other duties as assigned.
  • Employee Benefits:

    JSU strives to provide great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are part of your total compensation package. Benefits include:

  • Retirement Plans
  • Alabama Teacher's Retirement System (TRS)
  • RSA-1 Deferred Compensation
  • 403-B Retirement Annuity (TIAA)
  • Health Insurance
  • Medical (PEEHIP)
  • Optional plans: vision, dental, flexible spending plan, dependent care, cancer and hospital indemnity
  • Long-term disability and life insurance
  • Tuition assistance
  • Paid and unpaid leave
  • Employee Assistance Program
  • Prescription assistance
  • For additional information regarding benefits, please visit our website.

    Required Minimum Qualifications:

  • Bachelor's degree in hospitality management, business, office administration, or relevant field.
  • At least 4 years of experience working in the hospitality industry
  • At least 2 years experience working in a management or supervisory role.
  • Required Documents:

  • Cover Letter
  • Resume
  • Unofficial Transcripts (official required upon hire)
  • Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https: // resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://

    Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Advertised: May 12 2023 Central Daylight Time Applications close: May 26 2023 Central Daylight Time

    Apply now

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