Library Services Officer – Identified (s105)

University of Queensland
November 26, 2023
Offerd Salary:$68,735
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
  • UQ Library

  • Only open to Australian Aboriginal and/or Torres Strait Islander people (Identified S105)

  • Provide front line library and information services to students and staff.

  • Work within a great supportive team and interact with a wide range of stakeholders.

  • Based at our Gatton campus

  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave.

  • 17% superannuation contributions.

  • 17.5% annual leave loading.

  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight.

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family.

  • On campus childcare options.

  • Cheap parking (from just $5 a day).

  • Salary packaging options.

  • About This Opportunity

    This position provides excellent service to students and academics of UQ. The position holder will work primarily within Library Student Experience (LSX) in the Client Experience (CX) team and contribute to projects being undertaken by the Aboriginal and Torres Strait Islander Services and Collection Team. LSX provides front line services to students and academics supporting all their library and information needs.

    Library Services Officers are vital to the delivery of the mission of the Library and the University. Position holders contribute to a positive client experience; support teaching, learning and research at the University as appropriate to the team.

    The position holder may move between different teams in the Library due to variations in service demand.

    Please find the appointment booklet here.

    Duties and responsibilities include, but are not limited to:

  • Providing information and advice on library resources, UQ systems, services, and support.

  • Assessing client needs, including students' I.T. issues, and providing effective solutions or referring them for specialist assistance where appropriate.

  • Assisting the Aboriginal and Torres Strait Islander Services and Collection Team with projects including data entry and working with metadata

  • Identifying, reporting, and following up on maintenance or repair issues in Library spaces.

  • Assisting in the development, preparation, publication and maintenance of Library documentation and statistical reports. Supporting Library practices associated with compliance and reporting.

  • Resolving routine and non-routine issues, escalating as appropriate.

  • Demonstrating flexibility and agility in order to assist with library services across all Library operational activities and sites as required.

  • Contributing as an effective Library team member including participation in planning activities and the delivery of team goals.

  • Identifying and contribute ideas and input towards continuous improvement of systems, processes, procedures, policies, and work practices. Seek and develop new skills and ideas and take part in learning opportunities.

  • Contributing to the compilation of procedural documents, and the review and improvement of existing procedures and online information.

  • Participating in the implementation of change initiatives intended to improve the Library's services.

  • Carrying out rostered shifts as required.

  • Undertaking other work like project work, maintenance of library facilities / equipment as required'

  • This is a full-time, continuing position.

    At HEW level 4, the full-time equivalent base salary will be in the range $68,735.35 to $72,968.15, plus a generous super allowance of up to 17%. The total FTE package will be up to $80,420.36 to $85,372.74 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases.

    About You
  • Completion of a relevant diploma and relevant work experience or an equivalent combination of relevant experience and education/training.

  • Demonstrated knowledge of issues affecting Aboriginal and Torres Strait Islander peoples in contemporary Australian society and their diversity of circumstances.

  • Experience of service delivery and improvement, including:

  • demonstrating competence in the use of technology.

  • compliance with policies and procedures (best practice)

  • understanding the responsible use of resources (digital media formats).

  • timely and proactive delivery.

  • Ability to demonstrate digital capabilities including:

  • Demonstrated competence in the Adobe Creative Suite and Microsoft Office Suite.

  • Familiarity with systems including library management systems.

  • Proficient data entry skills and the ability to accurately follow metadata schemas, policies, and procedures.

  • Demonstrable experience of delivery of quality results, including:

  • demonstrating high level of accuracy and attention to detail.

  • taking responsibility for actions and timelines and being proactive to address issues and risks.

  • taking ownership of requirements of own role as part of a larger team.

  • Evidence of good self-organization, self-motivation, and self-leadership, including:

  • seeking input, managing timelines, providing feedback, and sharing knowledge.

  • displaying self-awareness in the context of the team, contributing to team goals and organizational outcomes.

  • proactively engaging in learning and self-development.

  • Evidence of being an effective communicator, including:

  • providing clear communication with colleagues and clients.

  • actively listening and understanding client needs.

  • contributing to workplace discussions, listening to understand, and speaking up to contribute with positive intent.

  • Excellent team player working collaboratively with others, with a positive and cooperative attitude and a mindset of inclusivity and support for colleagues.

  • An adaptable and flexible approach to work. Remaining open to new situations, exhibiting the ability to pivot within a changing environment (with support).

  • The University of Queensland considers that the filling of this position constitutes an equal opportunity measure under s105 of the Anti- Discrimination Act 1991(Qld) and under section 8(1) of the Racial Discrimination Act 1975 (Cth).

    The position is therefore only open to Australian Aboriginal and/or Torres Strait Islander people.

    The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.

    In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Questions?

    For more information about this opportunity, please contact Sandra Rothwell at [email protected]. For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section

  • Resume

  • Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications close Sunday, 26 November 2023 at 11.00pm AEST (Job Reference Number - R-31887). Please note that interviews have been tentatively scheduled for 1 December 2023.

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