If you are customer focused and enjoy intellectual detective work, solving all sorts of queries from students, Cambridge academics and researchers, and international visitors, we would like to hear from you.
You will assist with enquiries in-person at busy service desks, and by email, phone, and letter, advising readers on how best to use our collections, both print and electronic. You should have a thorough knowledge of IT and electronic resources and experience of working for a service that provides a high standard of customer service. You will have enthusiasm, flexibility, and a committed approach to the delivery of the highest possible level of customer service. Excellent communication skills, the ability to work well under pressure, the confidence to work unsupervised and as part of a team are also key to this role.
Duties will include providing a welcoming point of contact to the Library's readers and visitors; using the Library Management System to carry out all aspects of library work including the issuing and returning of books; assisting in the induction, training and supervision of cover staff; documenting procedures and ensuring effective internal communication; updating library guides and webpages; dealing with general enquiries. Involvement in assisting or leading library and information skills activities will also form part of the posts' duties.
The working pattern is Monday to Friday, with one day (to be negotiated) working a later shift finishing at 19:05. Full time hours are 36.5 per week. For Part time the post is 18 hours 15 minutes per week. Expected hours of work would be Mondays 14:50-19:05, Tuesdays-Fridays 15:35-19:05.
Please specify in your application form if you are applying for the full time post or the part time post.
The post is part of the Research and Information Services team within the Reader Services Division and as such the postholders can be assigned to any aspect of the team's work.
We welcome applications from individuals who wish to be considered for part- time working or other flexible working arrangements.
We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Informal enquiries are welcomed by Rose Giles, Reader Services Manager tel.: 01223 334741, email: [email protected]
The closing date for applications is 12th February 2023 and interviews are expected to take place on Wednesday 22 February and Wednesday 1 March 2023.
Please quote reference VE35076 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Further information
30 January 2023Closing date
12 February 2023