Learning & Teaching Administrator

Learning & Teaching Administrator Apply Post Details

2 positions available (1 in Stirling Management School, 1 in the Faculty of Arts and Humanites)

Full time Open ended

The closing date for applications is midnight on Thursday 07 December 2023. Interviews are expected to take place Tuesday 19 December 2023.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

You will be based within the Faculty of Arts & Humanities and the Stirling Management School as part of the wider Student and Faculty Operations grouping which brings together faculty-based professional services teams and related central services.

You will act as a first point of contact for staff and students, deliver a range of tasks relating to the administration of academic programmes and other Faculty activities, support the student experience, and assist academic staff, students and professional service colleagues.

You will demonstrate strong communication, organisational and administrative skills and support the day-to-day running of a busy office. An interest in supporting the student community is essential, as is the ability to work flexibly as part of a team and to prioritise responsibilities within a busy working environment.

Your application of processes and procedures and use of systems will be efficient, effective and customer focused and you will ensure compliance with University regulations and, where appropriate, the requirements of external accrediting bodies.

You will work closely with colleagues across the Faculty as well as others within central professional services teams including Student Administration, Academic Registry, and Student Support Services.

Description of Duties

Student Experience and Enhancement

Provide administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service, adopting a continuous improvement approach to process review; provide front line support to all academic and professional services colleagues, applicants, and students

Maintain and update materials and information on the virtual learning environment (VLE)

Support the appointment of external examiners, preparation of examination papers, coordination of assessment and progression, arrangements of examination boards and PhD vivas, grade uploads and awards

Liaise with both central service and partner institution colleagues on such matters as student progression, leave of absence and enrolment.

Responsible for administration of late submission of essays and extension requests and ensuring that Module Coordinators are advised accordingly

Assist with recruitment, conversion and induction activities, as required

Support the Operations Officer, Module Coordinators and Programme Directors to review and update module and programme information to ensure accurate accuracy

Monitor student attendance and engagement, identifying and reporting concerns to senior colleagues

Support student and staff consultative committees and working groups relating to the student experience

Ensure programme materials are accurate and communicated across a range of written and digital publications and platforms

Provide administration for student placements on key programmes. Appropriately support a range of employability related activities such work-based learning, advisory boards and alumni mentoring schemes as required.

Resource Management

Raise purchase orders and sales invoices; book staff travel and ensure relevant risk assessments are completed; process staff and student expenses, as required

Maintain fixed assets registers, as required

Liaise with property management regarding the refurbishment and redecoration of offices and the replacement of equipment, as required

Order and maintain office supplies, as required

Risk Management, Governance and Quality Assurance

Assist preparations for internal learning and external teaching reviews and external accreditations of teaching provision by professional statutory and regulatory bodies (PSRBs)

Support the collation of module review reports and annual programme monitoring reviews

Maintain accurate records in accordance with data protection legislation and professional body requirements

Faculty and University Wide Activities

Participate in specific projects on behalf of senior academic and professional services colleagues

Work flexibly and collaboratively, providing administrative support across the Faculty and University; contribute to major events such as open days, graduation, conferences, research week; willingness to work occasional non-standard hours

Provide effective support to Faculty committees and working groups, as required

Demonstrate a proactive approach to personal development and undertake development in skill areas related to the post

Support post award research activities, as required

General office duties, as required e.g. collection of mail and management of generic e-mail boxes

Undertake any other duties and responsibilities, commensurate with the grade of the post, as directed by line manager

Essential Criteria

Qualifications

Educated to a minimum of HNC/HND level, or equivalent professional experience

Knowledge & Experience

Proven experience working in a busy, customer focused administrative environment

Experience of using a range of relevant IT packages, particularly Microsoft Office applications, with particular experience in Excel

Skills & Attributes

Strong organisational and time management skills and ability to prioritise a range of tasks in a fast-paced environment, while maintaining high standards of quality and accuracy

Creative and positive attitude with a commitment to providing a high- quality service

Ability to work as part of a team and also independently using initiative

Strong written and oral communication skills and ability to communicate effectively with individuals from a wide range of backgrounds and cultures

Demonstrable ability to identify problems and propose solutions

Ability to foster good relationships, using tact and diplomacy when required

Desirable Criteria

Knowledge & Experience

Previous experience of working in Higher or Further Education and/or up- to-date knowledge of issues relating to the student lifecycle and experience

Knowledge of data protection and equality legislation and an appreciation of the potential impact of this legislation on the duties of the role

Experience of preparing agendas, writing minutes and taking follow up action

Experience of taking part in continuous improvement projects

Skills & Attributes

Highly developed IT skills including knowledge and experience of the Microsoft Office suite, in particular highly developed Excel skills

About Us

The Faculty of Arts and Humanities encompasses four multidisciplinary divisions: Communications, Media and Culture; History, Heritage and Politics; Literature and Languages, and Law and Philosophy.

The University's largest faculty has earned a reputation for delivering some of the most highly-rated Arts and Humanities courses in the country. With a focus on innovation, exploration and creativity, you'll be part of a vibrant environment defined by world-class teaching and research. Staff thrive in a dynamic culture where collaboration is key, international links abound and the desire to make a meaningful contribution to society is always at the forefront of our minds.

Stirling Management School (SMS) encompasses four divisions: Accounting and Finance; Economics; Marketing and Retail; and Management, Work and Organisation (MWO).

SMS is recognised as a centre of academic excellence that offers innovative research and a forward-thinking approach to business education. Sustainable and responsible business is at the heart of the faculty's educational outlook, underpinned by world-class research. The faculty is interdisciplinary by nature, bringing innovative solutions to real world issues. As well as being integrated into the local business community and acting as a hub for knowledge creation and exchange, the faculty is proud of the industry collaborations and global partnerships benefiting students, businesses and the community. There are close links with industry and a range of professional accreditations as well as memberships with leading management education bodies.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

Job number

FAC01850

Contract Type

Open Ended

Posting End Date

07-Dec-2023

Location:

Stirling Campus

Grade

Grade4 £22,681-£24,533 p.a.

Faculty/Service

Stirling Management School Post Details

2 positions available (1 in Stirling Management School, 1 in the Faculty of Arts and Humanites)

Full time Open ended

The closing date for applications is midnight on Thursday 07 December 2023. Interviews are expected to take place Tuesday 19 December 2023.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

You will be based within the Faculty of Arts & Humanities and the Stirling Management School as part of the wider Student and Faculty Operations grouping which brings together faculty-based professional services teams and related central services.

You will act as a first point of contact for staff and students, deliver a range of tasks relating to the administration of academic programmes and other Faculty activities, support the student experience, and assist academic staff, students and professional service colleagues.

You will demonstrate strong communication, organisational and administrative skills and support the day-to-day running of a busy office. An interest in supporting the student community is essential, as is the ability to work flexibly as part of a team and to prioritise responsibilities within a busy working environment.

Your application of processes and procedures and use of systems will be efficient, effective and customer focused and you will ensure compliance with University regulations and, where appropriate, the requirements of external accrediting bodies.

You will work closely with colleagues across the Faculty as well as others within central professional services teams including Student Administration, Academic Registry, and Student Support Services.

Description of Duties

Student Experience and Enhancement

Provide administrative support across a range of academic programmes and activities to deliver an excellent student experience and high levels of customer service, adopting a continuous improvement approach to process review; provide front line support to all academic and professional services colleagues, applicants, and students

Maintain and update materials and information on the virtual learning environment (VLE)

Support the appointment of external examiners, preparation of examination papers, coordination of assessment and progression, arrangements of examination boards and PhD vivas, grade uploads and awards

Liaise with both central service and partner institution colleagues on such matters as student progression, leave of absence and enrolment.

Responsible for administration of late submission of essays and extension requests and ensuring that Module Coordinators are advised accordingly

Assist with recruitment, conversion and induction activities, as required

Support the Operations Officer, Module Coordinators and Programme Directors to review and update module and programme information to ensure accurate accuracy

Monitor student attendance and engagement, identifying and reporting concerns to senior colleagues

Support student and staff consultative committees and working groups relating to the student experience

Ensure programme materials are accurate and communicated across a range of written and digital publications and platforms

Provide administration for student placements on key programmes. Appropriately support a range of employability related activities such work-based learning, advisory boards and alumni mentoring schemes as required.

Resource Management

Raise purchase orders and sales invoices; book staff travel and ensure relevant risk assessments are completed; process staff and student expenses, as required

Maintain fixed assets registers, as required

Liaise with property management regarding the refurbishment and redecoration of offices and the replacement of equipment, as required

Order and maintain office supplies, as required

Risk Management, Governance and Quality Assurance

Assist preparations for internal learning and external teaching reviews and external accreditations of teaching provision by professional statutory and regulatory bodies (PSRBs)

Support the collation of module review reports and annual programme monitoring reviews

Maintain accurate records in accordance with data protection legislation and professional body requirements

Faculty and University Wide Activities

Participate in specific projects on behalf of senior academic and professional services colleagues

Work flexibly and collaboratively, providing administrative support across the Faculty and University; contribute to major events such as open days, graduation, conferences, research week; willingness to work occasional non-standard hours

Provide effective support to Faculty committees and working groups, as required

Demonstrate a proactive approach to personal development and undertake development in skill areas related to the post

Support post award research activities, as required

General office duties, as required e.g. collection of mail and management of generic e-mail boxes

Undertake any other duties and responsibilities, commensurate with the grade of the post, as directed by line manager

Essential Criteria

Qualifications

Educated to a minimum of HNC/HND level, or equivalent professional experience

Knowledge & Experience

Proven experience working in a busy, customer focused administrative environment

Experience of using a range of relevant IT packages, particularly Microsoft Office applications, with particular experience in Excel

Skills & Attributes

Strong organisational and time management skills and ability to prioritise a range of tasks in a fast-paced environment, while maintaining high standards of quality and accuracy

Creative and positive attitude with a commitment to providing a high- quality service

Ability to work as part of a team and also independently using initiative

Strong written and oral communication skills and ability to communicate effectively with individuals from a wide range of backgrounds and cultures

Demonstrable ability to identify problems and propose solutions

Ability to foster good relationships, using tact and diplomacy when required

Desirable Criteria

Knowledge & Experience

Previous experience of working in Higher or Further Education and/or up- to-date knowledge of issues relating to the student lifecycle and experience

Knowledge of data protection and equality legislation and an appreciation of the potential impact of this legislation on the duties of the role

Experience of preparing agendas, writing minutes and taking follow up action

Experience of taking part in continuous improvement projects

Skills & Attributes

Highly developed IT skills including knowledge and experience of the Microsoft Office suite, in particular highly developed Excel skills

About Us

The Faculty of Arts and Humanities encompasses four multidisciplinary divisions: Communications, Media and Culture; History, Heritage and Politics; Literature and Languages, and Law and Philosophy.

The University's largest faculty has earned a reputation for delivering some of the most highly-rated Arts and Humanities courses in the country. With a focus on innovation, exploration and creativity, you'll be part of a vibrant environment defined by world-class teaching and research. Staff thrive in a dynamic culture where collaboration is key, international links abound and the desire to make a meaningful contribution to society is always at the forefront of our minds.

Stirling Management School (SMS) encompasses four divisions: Accounting and Finance; Economics; Marketing and Retail; and Management, Work and Organisation (MWO).

SMS is recognised as a centre of academic excellence that offers innovative research and a forward-thinking approach to business education. Sustainable and responsible business is at the heart of the faculty's educational outlook, underpinned by world-class research. The faculty is interdisciplinary by nature, bringing innovative solutions to real world issues. As well as being integrated into the local business community and acting as a hub for knowledge creation and exchange, the faculty is proud of the industry collaborations and global partnerships benefiting students, businesses and the community. There are close links with industry and a range of professional accreditations as well as memberships with leading management education bodies.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni