Learning and Teaching Support Officer (7 months & contracted by 3rd party)

Royal Melbourne Institute of Technology
December 13, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.


The Learning and Teaching (L&T) Support Officer provides administrative support to the Head of Department, Program Managers, Course Coordinators and academic staff within the School.

The responsibilities for this role include, but are not limited to: provide professional learning and teaching services support for the undergraduate and post graduate programs within the School; administrative and secretarial support for meetings, (including meeting scheduling, taking minutes and circulation of meeting documents); Head of Department calendar management; student engagement activities and departmental events; staff travel support; recruitment; and staff induction. The position provides report data and other reports as required by senior management staff member.


  • Provide high quality learning and teaching professional support services to staff and students of the relevant department and program including, but not limited to: process applications and forms, management of file systems, student advisement, management of administrative resources and teaching materials, meetings arrangement and minute taking, translation services, research support, leave calendar and travel arrangements.

  • Contribute to the development and management of school committees through attending meetings, preparing agendas and minutes, providing advice and recommendations related to administrative processes and procedures and support committee recruitment processes.

  • Provide support and guidance to relevant stakeholders on the management of program assessment board and at-risk students, organising and supporting the Student-Staff Consultative Committee, teaching and timetabling allocations, textbook inventories, course assessment processes, marks amendments processes, student feedback and complaints.

  • Provide in depth and detailed advice to students on program plans, program completion, course selections, career pathways and other development related issues.

  • Assist in coordinating, organising and running internal and external events through arrangement of logistics, catering, marketing and invitations for department and centre wide events including, but not limited to: guest lectures, intensive study courses, student company visits, corporate trainings, international visitors, academic staff visits to schools, and industry engagement events.

  • Regularly manage departmental projects including coordinating and planning a project, recruiting staff and student volunteers, managing budgetary related requirements, reporting the project status to management and documenting project activities.

  • Monitor School's Key Performance Indicators Dashboard to evaluate and provide a "snapshot" of academic staff performance within the School via generating report of key performance indicators for School personnel and programs, collecting and inputting specific data points for each assessment criteria and continually maintaining and improving the dashboards.

  • Participate in school-wide marketing related activities support including: monitoring and updating intranet (and other marketing and social media channels) content related to courses, programs, department information and providing bilingual coordination with Communications and Marketing Department to deliver program information on RMIT website.

  • Prepare necessary documents for staff recruitment including, but not limited to: job description, CVs for Heads of Department to review and interview. Prepare and process HR related documents for hiring new staff, reappointment, reclassification, workload variation, etc.

  • Assist staff in Hanoi Campus regarding documentation approval from Heads of Department to ensure a smooth operation between RMIT Hanoi and Saigon South campuses.

  • Carry out or support other duties as directed by the Learning & Teaching Support Senior Officer and Learning & Teaching Support Manager.


  • A relevant Bachelor's degree.

  • Demonstrated at least 1-year experience in administration role. Experience in the higher education sector is preferable.

  • Experience in using a range of Microsoft Office Suite programs and multimedia applications is preferred.

  • Strong customer service approach with ability to work effectively with a range of stakeholders across different locations.

  • Demonstrated ability to analyse, interpret and evaluate and present information to a wide range of audiences.

  • Ability to produce and present data via reports.

  • Team player with the ability to work independently as and when required.

  • Demonstrated organisational and time management skills with the ability to prioritise effectively and co-manage a wide range of tasks in a proactive manner.

  • Demonstrated skills in database management and record keeping.


  • Highly competitive gross salary depending on proven track record in meeting all the key selection criteria.

  • Annual leave 01 day per month

  • Accident Insurance 24/7

  • Free use of onsite gym

  • Library on campus and online - access to RMIT Australia online library


    English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 150).


    Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply' link below

    Applications Close:

    26 thg 11 2023 11.59 pm

    RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

    https: // www. rmit.edu.vn/about-us

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