Job Details
Description
A.T. Still University's Kirksville College of Osteopathic Medicine (ATSU-
KCOM) is seeking a Patient Services Coordinator on the Kirksville, Missouri,
campus. This position reports to the Clinical Quality Coordinator. The Patient
Services Coordinator (PSC) plays an integral role in providing superior
service to the faculty and patients of the clinics located on ATSU's
Kirksville campus. The PSC is responsible for maintaining accurate patient
data, expediting patient care through scheduling, and supporting revenue cycle
through payment collections in a courteous manner that will reflect positively
on both the clinic and the institution.
Major Job Duties
Exercise sound judgment in facilitating appointments with the clinical
staff through phone and/or electronic means.
Aid in the digital routing of patient medical information to the
appropriate clinic contact for review.
Collect copays/balances.
Triage patient communications in a timely fashion.
Serve as ambassadors of the clinical staff.
Appearance of self and workspace should be maintained professionally in
representing the clinic.
Provide ancillary support in office duties (patient correspondence).
Be responsible for patient outreach for health reminder scheduling.
Provide support for facilitating referrals and/or outpatient testing.
Attend staff meetings.
Support residency clinic or business operations in any other duties as
required by the clinic administrative team.
Provide support in facilitating student health services or preventive
screening scheduling.
Triage and route non-scheduling concerns to the appropriate clinic
resource.
Aid in maintaining the appropriate supplies required for efficient
operations.
Be responsible for conveying any item that may impact patients, KFM, OMM,
or ATSU to the supervisor promptly to facilitate a resolution.
All other duties as required.
Skills/Requirements
High School plus one year technical training or schooling.
Knowledge of medical terminology or pharmacology are beneficial to this
role.
Prior HIPAA training preferred.
Post hire
PSC's will complete HIPAA and FERPA training necessary for institutional compliance.
Red Flag training will also be required due to use of payment processing devices.
PSC's will be required to complete skill competency courses for all electronic platforms including EHR vendors and peripheral solutions, vaccine eligibility database, and all other trainings as needed to support.
Must have a willingness to learn.
PSC's must be team oriented and be flexible in working within their
department to prioritize coverage of phones necessary for patient care.
Compassion, courtesy, and positivity are needed for daily interactions
with patients as well as staff.
Employees handling payments must also demonstrate attention to detail and
ethical guidelines.
PSC's must also have excellent communication skills.
ATSU offers a comprehensive benefits package including medical, dental, and
vision coverages, among more. If eligible, employee-elected benefits would
begin the first of the month following hire date. For more information, please
visit: atsu.edu/employment/benefits.
Qualifications
Skills
Required
Communication
Intermediate
Positive Attitude
Intermediate
Courteous
Intermediate
Compassion
Intermediate
Flexibility
Intermediate
Behaviors
Required
Detail Oriented : Capable of carrying out a given task with all
details necessary to get the task done well
:
Motivations
:
Education
Experience
Licenses & Certifications
