J0523-0360 - Assistant Manager, Facilities (Community Housing)

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Competition Number: J0523-0360

Position Title: Assistant Manager, Facilities (Community Housing)

Position Number: 00504219

Employee Group: Support Staff

Job Category: Facilities and Physical Plant

Department or Area: Community Housing (Housing & Ancillary Services)

Location: Kingston, Ontario, Canada (On-site)

Salary: $56,227.00 - $68,560.00/Year

Grade: 07 Review Salary Information Here

Hours per Week: 35

Job Type: Permanent (Continuing)

Length of term: 1 year

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: May 10, 2023

Closing Date: May 29, 2023

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

Reporting to the Manager (Community Housing) and taking direction from the Associate Director, Housing & Ancillary Services (Building Operations & Capital Projects),the Assistant Manager will be required to adapt to daily operational needs in order to provide consistent, decisive leadership to staff within a unionized environment as well as to casuals. The incumbent will be required to effectively direct and manage all day to day maintenance and custodial activities within Community Housing including scheduling, quality control and monitoring performance. The successful candidate will be responsible for promoting and maintaining a safe and healthy work environment for staff, students and tenants.

Community Housing manages the student rental properties owned by Queen's University. This includes two apartment complexes located at west campus – An Clachan and John Orr Tower – as well as a variety of apartments and houses in the University District around campus.

The schedule for this position will require the incumbent to work flexible hours, including occasional evenings and weekends.

KEY RESPONSIBILITIES: • Plans, prioritizes and manages the work of employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection. • Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis. • Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance. • Investigates, addresses and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination. • Monitors and assesses forecasting reports & work orders to develop & execute weekly schedules. • In conjunction with the Manager, effectively administers a safety program ensuring that legislated safety regulations, university and departmental safety programs are followed and that chemicals and equipment are used properly by custodial and maintenance staff in their areas. • Collaborates with stakeholders within the H&A portfolio to meet the operational demands of the dual mandate – student housing and revenue generation • Establishes & maintains level of quality control and consistency for cleaning & maintenance repairs • Troubleshoots day-to-day operational needs as they arise as well as engages additional support when required. • Participates in preventive and planned maintenance programs and supervises approved custodial and maintenance plans. • Approves expenditure of funds for cleaning and maintenance supplies. • Organizes and maintains inventory levels for day-to-day operations • Coordinate and participate in various aspects of property turnover inspection and clean-up. • Actively works towards continuous improvement of policies and procedures to increase departmental efficiencies. • Creates a climate where collaboration and teamwork among diverse people and groups is the norm. • Respects diversity and promotes inclusion in the workplace. • Act as back up support to Special Projects and Contract Liaison position. • Other duties as assigned.

REQUIRED QUALIFICATIONS: • Two-year post-secondary program with 3-5 years experience in custodial supervision or building maintenance, ideally in a unionized environment. • General knowledge of relevant building and safety codes such as the Ontario Building and Fire Code, Municipal Construction Codes, Ontario Health and Safety Act. • Intermediate working level in Word and Excel and demonstrated ability remain current and adapt to changing technology. • Knowledge of cleaning & maintenance activities/processes. • Knowledge of trades and trades terminology considered an asset • Knowledge of major building systems (i.e. HVAC, plumbing & electrical) as well as general contractor repairs would be considered an asset • Knowledge of Landlord Tenant Act would be considered an asset • Satisfactory Criminal Records Check and Vulnerable Sector Screening required. • Valid Province of Ontario Class G driver's licence required. • Consideration may be given to an equivalent combination of education and experience.

SPECIAL SKILLS: • Excellent communication (both verbal and written) and interpersonal skills to deal with a variety of diverse people in many situations in a professional manger, demonstrating tact, diplomacy, and effective judgement. • Client service aptitude with the ability to maintain a service-oriented perspective while dealing with potentially challenging client service demands. • Strong organizational and time management skills. • Analytical and problem-solving abilities in order to examine a number of alternative possibilities and arrive at the best solution. • Capacity to work independently and as part of a team, mindful of the interests of other stakeholders. • Capable of remaining adaptable and ensuring a high level of attention to detail in an environment constantly subjected to interruption and change. • Sound supervising, coaching and team building skills. • Discretion in dealing with confidential matters.

DECISION MAKING: • Evaluates job candidates and makes effective recommendations on suitable hires. • Makes decisions and/or effective recommendations regarding transfers and promotions. • Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations. • Assesses investigation outcome of grievances and makes effective recommendations on appropriate course of action or next steps on grievances. • Makes effective recommendations on level of discipline up to discharge and probationary termination. • Approve expenditure of funds for maintenance and cleaning supplies • Decides whether a problem warrants notification to others. • Determines how to organize and prioritize ones' work schedule and the work of others. • Identifies potential inefficiencies and other opportunities for operational improvement. • Determines resolution on routine operational matters.

The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].