Competition Number: J0423-1001
Position Title: Desk Services Representative
Position Number: 00119018
Employee Group: Support Staff - USW Local 2010
Job Category: Academic Support and Student Services
Department or Area: Residences (Housing & Ancillary Services)
Location: Kingston, Ontario, Canada (On-site)
Salary: $41,808.00 - $47,869.00/Year
Grade: 04 Review Salary Information Here
Hours per Week: 35
Job Type: Permanent (Continuing)
Number Of Positions: 1
Date Posted: May 10, 2023
Closing Date: May 29, 2023COVID 19 On-Campus Requirements
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.About Queen's University
Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.
Come work with us!Job Summary
A Brief Overview
The Housing and Ancillary Services team manages 4,940 student beds in 18 residence buildings, as well as off-campus rental apartment and housing properties, three dining halls, numerous retail foodservice locations on campus, the Donald Gordon Hotel and Conference Centre and Event Services. Residence buildings also provide temporary accommodations for the summer conference, events and tourism markets. Revenue and services from these units support vital student life programs and contribute to the University's learning environment.
Queen's Residence Life and Services is committed to providing an experience aimed at fostering the educational and personal growth of its residents. The Residence Life and Services staff team is dedicated to the development of the whole student, promoting diversity, accountability, independence and success in a broader learning environment.
This position is a dynamic and engaging front line opportunity. The Desk Services Representative works to support clerical and administrative operations for staff and students during the academic year term (September- April) and for hotel guests during our summer accommodation season (May- August). The Desk Services Representative supports administrative operations for the Residence Life and Services unit in order to assist students and stakeholders (Housing and Ancillary units, external companies like mail service providers or other Queen's University departments) during the academic year. In the summer season, Desk Services Representatives work along side other units to execute our Summer Accommodations season (hotel front desk).
This position provides customer service to residents and guests entering the residence building including giving directions and parking information, and providing keys. This position performs accounting processing activities including float counts, application of payments, room charges, reconciliations, and invoice printing. This position performs clerical and administrative activities including filing, organizing paperwork, keeping inventory, and maintaining coffee bar. This position also processes paperwork for room change requests, lost keys, and housekeeping issues, and advises maintenance on issues that require their attention.
The schedule for this position requires the incumbent to work evenings and weekends.Job Description
What you will do
Provides customer service to residents and guests entering the residence building including giving directions and parking information, and providing keys.
Performs accounting processing activities including float counts, application of payments, room charges, reconciliations, and invoice printing.
Performs clerical and administrative activities including filing, organizing paperwork, keeping inventory, and maintaining coffee bar.
Performs daily key inventory audits.
Supports move in and move out day for students by processing paperwork for room change requests, and advising maintenance for lost keys, room lockouts, or other room maintenance or housekeeping issues.
Receives, sorts and delivers mail to mailboxes, and provides notifications for parcel pickup.
Required Licenses and Certifications
Satisfactory Criminal Records Check required.
Vulnerable Sector Screening required.
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and RequirementsEmployment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen's is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [email protected].