IT Technician in the Learning Environment Services Team

Hong Kong University
December 31, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:fixed-term full-time
Working Time:Full time
Working type:N/A
Ref info:N/A
IT Technician in the Learning Environment Services Team

The University of Hong Kong

Apply now Ref.: 523724 Work type: Full-time Department: Information Technology Services (40000) Categories: Executive / Technical / Support Hong Kong

IT Technician in the Learning Environment Services Team in the Information Technology Services (ITS) (Ref.: 523724)

ITS provides central IT services to support the University's teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. We are seeking high caliber candidates to support different IT services and new development. Information about ITS can be obtained at https: // www.

The Role

The appointee will provide technical assistance in supporting centrally timetabled classrooms. He/She will maintain and resolve issues related to classroom equipment (both audio-visual and IT), provide general classroom support including hotline services, and perform other duties as assigned. He/She will be required to work on shift, during weekends, and on public holidays occasionally.

Qualifications and Qualities

Applicants should possess a diploma or above in Information Technology, Engineering, Multi-Media, Theatre and Entertainment Arts or related discipline, with at least 3 years relevant post-qualification experiences in audio-visual fields. They should have a good command of written and spoken English and Chinese; and strong communication, customer service, analytical and problem-solving skills. They should be self-motivated and a good team player. Preference will be given to those with certification on ITIL, CTS and relevant experience in project management. Experience in audio-visual's industry will be an advantage.

They should also have a good knowledge in some of the following areas:

  • Experience in setting up, maintaining and troubleshooting audio-visual equipment and system including but not limited to signal issues, connectivity problems, and optimization of system performance
  • Familiarity with audiovisual equipment, audio mixing boards, amplifiers, and audio - signal processing equipment
  • PC (including Virtual PC) configuration, management and support
  • What We Offer

    The appointment will be made on fixed-term full-time contract for 2 years and commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.

    How to Apply

    The University only accepts online application for the above post. Applicants should apply online and upload an up-to-date C.V. Review of applications will start as soon as possible and continue until December 31, 2023 , or until the post is filled, whichever is earlier.

    Advertised: Nov 9, 2023 (HK Time) Applications close: Dec 31, 2023 (HK Time)

    Apply now

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