The Research Office are recruiting an IT Specialist. Working as part of the Operation's team, the role will provide effective delivery and support of IT services in order to support the work of the Research Office at the University.
The IT Specialist will be responsible for the maintenance, improvement and hands on support of desktop systems, processes and training. It is expected that the role holder will develop a thorough understanding of the relevant business system(s) and associated business processes so that they can provide informed support and guidance to users of the system(s) and recommend and assess improvements to process efficiency and effectiveness. The role holder will be responsible for liaising with University Information Services and other Research Office experts for problem resolution and solution implementation where appropriate.
You will be responsible for resolving a broad range of IT service requests, being the first point of call within the team for technical issues you will ensure that end-user support requests are triaged, resolved or escalated as required.
Applicants will have practical experience of service delivery, ideally within an IT setting with demonstrable experience of IT systems competency. Excellent communication and organisational skills are essential, together with the ability to understand and explain technical information to non-specialists.
Educated to /HND, HNC, level 4/5 vocational qualifications or equivalent level of practical experience. You will have practical experience of service delivery, ideally within an IT setting with demonstrable experience of IT systems competency.
Your application should clearly set out how you meet the criteria listed in the person specification (the skills and experience required for the role) along with relevant examples. Candidates will be shortlisted based on these criteria.
The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. The Research Office aims to support our staff to achieve a better work/life balance, whilst retaining the positive aspects of our unique in-person environment and culture. We have embraced hybrid working and we are currently trialling in-person working within teams 2 days per week from Greenwich House. This arrangement is currently temporary. Some roles may require additional onsite working according to business need and this is subject to discussion with the recruiting manager.
The University offers an excellent benefit package including: - Discounts on shopping - Rental deposit scheme - Public transport season ticket loans - Defined benefits pension schemes - Tax-efficient bicycle and charity-giving schemes - Flexible working options.
Fixed-term: The funds for this post are available for 2 years in the first instance.
We welcome applications from individuals who wish to be considered for part- time working or other flexible working arrangements.
Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.
Closing Date: 8th January 2023
If you have any questions about the application process, please contact CROrecruitment@admin.cam.ac.uk.
Please quote reference EW34234 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.Further information
Cambridge Research OfficeSalary
21 November 2022Closing date
8 January 2023