Position InformationPosting Number S04479P
Position Title IT Service Management Manager (S04479P ) Department OIT Application Development Location Arlington Job Family Information Technology Position Status Full-time Work Hours Standard Work Schedule
Monday to Friday; 8:00 AM to 5:00 PM.
Open to External and Internal FLSA Salary Salary is commensurate based on qualifications and relevant experience. Duration Funding expected to continue Pay Basis Monthly Benefits Eligible Yes Benefits at UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https: // resources.uta.edu/hr/services/records/compensation-tools.php
The ITSM Manager provides oversight and leadership to the team that focuses on helping the Office of Information Technology (OIT), assessing problems and opportunities related to IT Service Management (ITSM) function, and developing appropriate solutions on the University's ITSM platform. This role is responsible for ensuring the team addresses OIT's needs by defining, analyzing, documenting, and testing requirements. In addition, the position involves working at a high technical level by gaining a detailed understanding of the platform and its components, capabilities, limitations, and product roadmap.
Essential Duties and Responsibilities
ITSM Platform Management
Knowledge, Skills, and Abilities - Advanced knowledge and expertise of all phases of the application development lifecycle and project management disciplines including Agile methodologies. - Strong knowledge of Web Application infrastructure including Cloud Service Providers, Application Server, Networking, and Web Application security. - Advanced knowledge in source control tools such as GitHub- Strong knowledge with the design and development of complex systems and object-oriented programming and S.O.L.I.D design principles. - Ability to manage, coach, train, and lead a high caliber and diverse team of professionals. - Excellent organizational skills and ability to prioritize, balance, and manage multiple efforts. - Excellent interpersonal and customer relationship skills. - Values communication in all directions: up, out, and down. - Excellent conflict resolution skills facilitating timely decisions when needed. - Strong leadership skills to build and empower effective teams and maintain healthy professional relationships with peers, stakeholders, and senior leadership. - Lead by example with confidence, a positive attitude, patience, honesty and integrity, and a strong sense of commitment. - High level of professionalism and ability to adapt and thrive in challenging and dynamic environments.
Minimum Education Level
Minimum Years of Experience
- 3+ years' experience in an ITSM platform such as ServiceNow.
- 3+ years' experience in a higher education environment.
- 5+ years as a software development experience.
- 5+ years of experience and proficiency with languages, frameworks, and technologies such as
Java, Python, Node.js, AngularJS
- Experience using the latest trends in the software development industry, including Cloud and
- Experience in Test/Behavior driven development.
- Experience with managing the development of SaaS and cloud-based applications.
- Experience with vendor relationship management
- Experience with financial controls and department budget management
Use of standard office equipment, personal computer, and Microsoft office. General office conditions. Specific job requirements or physical location of positions allocated to this classification render the position security sensitive and thereby subject to the provisions of Section 51.215 Texas Education Code.
Special Conditions for Eligibility Working Title CBC Requirement
It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy.
The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected].
Posting Detail InformationNumber of Vacancies 1
Desired Start Date Open Date Review Start Date Open Until Filled Yes Minimum Number of References Required 3 Maximum Number of References Accepted Special Instructions to ApplicantsRequirement Questions
Required fields are indicated with an asterisk ().