IT Service Desk Analyst

University of Abertay Dundee
March 02, 2023
Offerd Salary:£21,197 - £23,144
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Job title

IT Service Desk Analyst

Job reference


Date posted


Application closing date





Grade 4 - £21,197 - £23,144

Contractual hours



Full time

Job category/type

Finance Infrastructure and Corporate Services


Candidate Brief.pdf

Job description

Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.

IT Services is a friendly, vibrant and fast-moving department with a focus on delivering excellent customer service and high-quality digital technology services to our staff and students.

We now seek to appoint an IT Service Desk Analyst based in the IT Service Delivery Team.

Reporting to the Senior IT Service Delivery Officer, you will provide a professional and customer focused 1st line service for staff and students.

You will be expected to resolve the majority of incidents and service requests at first contact covering a wide range of services.

You will have previous experience of working within an IT support environment and you will have technical skills gained from supporting users at all levels in using PCs, mobile devices and Microsoft 365 applications.

You will be empathetic towards users, have strong communication skills and be able to discuss complex technical issues in a clear and concise manner both verbally and in writing. Good team working along with a willingness to learn are also key requirements of this post.

A full candidate brief can be found below which details the job description, person specification and application details

If you believe you have the skills and experience for this exciting and challenging role, please submit your application by clicking apply online below.

Please note that we will only accept applications through our online recruitment system.

Committed to Equal Opportunities

Abertay University is a Scottish Registered Charity,

No: SC016040

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