IT and Systems Support Officer

University of York
February 02, 2023
Offerd Salary:£25,642 - £28,762
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
IT and Systems Support Officer


Hull York Medical School


£25,642 - £28,762 per year


Grade 4

Contract status


Hours of work


Based at

University of York campus

Interview date

To be confirmed

Posted Date


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Job Reference



  • Job Description 11739.pdf (PDF, 297.75kb)
  • Role Description Department

    The joint medical school of the Universities of Hull and York, Hull York Medical School has a reputation as one of the UKs most exciting, contemporary schools. The School is committed to transforming the health of people within the region and beyond – through its students, staff and the impact of its teaching and research.


    As a member of the Learning Enhancement and Systems Team the IT Support Officer will provide day to day IT and systems support for Hull York Medical School staff and students, many of whom are based across a wide geographical region.

    You will be supporting a wide range of systems and services that are used within the Medical School that includes on-premise bespoke systems, and cloud based tools such as Microsoft Teams and OneDrive, most of which now use Microsoft Multi-Factor Authentication (MFA). You will be the first point of contact, so will need to provide a high standard of customer service, resolving issues where possible and escalating queries where necessary.

    This post is based at the University of York, but may occasionally require travel to the University of Hull or one of our affiliated NHS Hospital sites.

    Skills, Experience & Qualification needed
  • 5 GCSE passes at grades C including Maths and English, equivalent educational qualification or relevant experience
  • Experience of providing IT and systems support is a distinct advantage
  • Competent user of Microsoft Office 365 applications
  • Able to explain concepts in simple terms to users from non-technical backgrounds
  • Interview date: To be confirmed

    For informal enquiries: please contact Paul Scott, Learning Enhancement & Systems Manager, Hull York Medical School [email protected]

    The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

    We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

    We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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