Intake Specialist/Triage Counselor

North Carolina State University
March 16, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Posting Details

Posting Information

Posting Number PG192358EP

Internal Recruitment No Working Title Intake Specialist/Triage Counselor Anticipated Hiring Range Commensurate with experience, credentials, and qualifications. Work Schedule Monday-Friday, 8am-5pm; flexibility for department needs Job Location Raleigh, NC Department About the Department

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

DASA Reimagined 2022-2028 – a strategic plan to guide our future

Mission – At our core, we promote the success of the whole student. We anticipate and respond to the needs of all NC State students and intentionally co-create an equitable and inclusive campus environment and academic experience that supports students, faculty, and staff in achieving their full potential.

Vision – To unlock opportunity through equitable access to supportive, enriching, and transforming higher education experiences for students, staff, and faculty.


In DASA, we take personal and collective responsibility to use inclusive decision-making to advance and embed equity, diversity, inclusion, and belonging in everything we do.

NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.

The Counseling Center assists NC State students experiencing personal, academic or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The Counseling Center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate.

Essential Job Duties

This position as a Triage Counselor is an integral part of clinical service access to the counseling center. The center is responsible for all mental health services for students at NCSU. The first point of access to services would occur through this clinician. This position would interact with and assess needs of students as well as determine if immediate risk is evident. A major focus of the job duties would be to partner with existing staff members to connect students to needed services either immediately or by appointment. Specific functions would include providing professional assessment, crisis, counseling and outreach services to NC State students as well as consultation to University administrators, staff and others who have concerns about the mental/emotional status of NC State students.

This position acts as a screener for risk and must be knowledgeable in determining appropriate modalities of care such as individual, group, couples counseling and assessment. Strong flexibility and adaptability is needed to manage the demands of when to refer and when to assess as the primary clinician. Team skills will be utilized to collaborate all treatment decisions for students. After hours crisis response, assessment, on-call and coordination is necessary as well as providing prevention and intervention outreach and consultation.

The team approach is used during shared Risk Assessment. As part of a counseling center in-house team, this staff member will evaluate risk level of incoming students, assist in identifying and tracking of at risk students as well as assisting in follow-up consultations, act as a “first responder” to students in crisis and make determinations for referral, level of care and primary modality of treatment.

Other Responsibilities


Minimum Education and Experience

  • Master's degree in Counseling, Psychology, or Social Work.
  • Independent license eligible in NC.
  • Experience providing crisis intervention, triage, and care coordination to young adults.
  • Experience working with diverse populations.
  • Demonstrated strength in clinical assessment (triage) skills.
  • Demonstrated ability to maintain a flexible yet highly organized working style.
  • Other Required Qualifications

  • Established commitment to multicultural competencies.
  • Ability to work effectively within a multidisciplinary team.
  • Candidates must possess strong clinical skills and experience in handling crisis situations.
  • Strong interpersonal skills required.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to utilize electronic records/scheduling program efficiently.
  • Preferred Qualifications

  • Experience working in a college/university counseling center.
  • Experience working with serious mental illness.
  • Demonstrated ability to collaborate effectively within a large mental health services agency.
  • Previous work with electronic records and scheduling, preferably Titanium.
  • Fully licensed mental health professional preferred.
  • Required License(s) or Certification(s)

  • Must meet all state law requirements for licensure in mental health discipline.
  • Valid NC Driver's License required No Commercial Driver's License required No

    Recruitment Dates and Special Instructions

    Job Open Date 01/23/2023

    Anticipated Close Date Special Instructions to Applicants

    Please submit a Resume/CV, cover letter, and contact information for at least three professional references.

    Position Details

    Position Number 00103258

    Position Type EHRA Non-Faculty Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Mandatory - Adverse Weather Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies Is this position partially or fully funded on ARRA stimulus monies? No Department ID 244020 - Counseling Services AA/EEO

    NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

    If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].

    Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

    NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • How did you learn of this opportunity?
  • NCSU Website
  • Job Alert (automated email from our system)
  • NCSU Executive Search Services
  • Other Online Job Board
  • Carolina Job Finder / Employment Guide
  • Job / Career Fair
  • The Chronicle of Higher Education
  • Professional Journal
  • Print Advertisement (Newspaper / Periodical)
  • Radio / Television Advertisement
  • Professional Organization
  • Higher Education Recruitment Consortium (HERC)
  • Direct Contact from NCSU HR Representative / Recruiter
  • NCSU Employee Referral
  • Social Media (LinkedIn, Twitter, Facebook, Other)
  • Other
  • If you learned about this vacancy from "other source" or "other website", please provide the source.
  • (Open Ended Question)

  • Do you have experience working in a college or university setting?
  • Yes
  • No
  • Do you have (or will you have by date of hire) a Master's degree or higher in psychology, counseling, or clinical social work?
  • Yes
  • No
  • Application Materials Required

    Required Documents

  • Resume/CV
  • Cover Letter
  • Contact Information for References
  • Optional Documents

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