Instructional Media Service Specialist (Media Specialist)

Position Information

Position Information

Job Posting Number S01127

Position Title Instructional Media Service Specialist (Media Specialist) Department Academic Computing Services-1132 Job Category Staff Posting Position Type Full-Time Work Location On Campus Pay Type Salaried Salary Range

$50,800-$59,500-$64,890

Compensation Practices

Experience is taken into consideration in the determination of salary offers. For more information visit https: // www. wesleyan.edu/hr/handbook/compensation- practices/index.html

Position Details

Instructional Media Services provides comprehensive support services to the faculty, staff, and students utilizing classroom technology, and supports events and conferences. This includes physical A/V support in classrooms, computer labs, and meeting rooms across campus, and virtual support of hybrid and remote instruction as needed.

Reporting to the Director of Academic Technology as part of Instructional Media Services (IMS), and working in close collaboration with other IT units, the Instructional Media Specialist supports computing and AV technology across the Wesleyan campus.

Classroom technology at Wesleyan includes Macs and PCs, AMX audio visual control systems, classroom capture (Echo360), and video conferencing (Zoom). Standard classroom technology also includes cameras and table and ceiling microphones, running on an AVOIP backbone

This position will help implement the reimagined approach to classroom technology as Wesleyan has two major building projects underway. In these buildings all classroom and conference spaces will be designed to be flexible and multi-purpose, reflecting the need for adaptability and accommodating a range of physical and virtual presences.

The Specialist will provide audio, video, computer, and other control hardware and software support; ensuring that university and department equipment remains functional for the Wesleyan community both virtually and in person. While all Specialists are required to have a strong grasp of all classroom technology, this position is focused on supporting classroom media hardware.

Responsibilities include:

Troubleshooting and maintaining hardware in classrooms and meeting spaces; documenting and training on equipment use for end-users and other support staff.

Assisting users with hybrid classrooms, classroom capture, and conference room equipment, via Zoom, Echo360, and/or other presentation software, including cameras and microphones. Working with other Academic Technology staff in planning, designing, installing, maintaining, and upgrading classrooms and meeting spaces.

Monitoring and analyzing trends in campus AV usage to advocate for data- based budget and equipment decisions, including using ServiceNow and room management system software

Training and supervising student staff for Classroom Support.

Providing assistance to staff assigned to Special Events support, and actively participating in AV support of annual events such as Family Weekend, Homecoming, and Reunion and Commencement.

Other responsibilities assigned as needed

Minimum Qualifications

Bachelor's degree and at least one-year experience in complex A/V systems support or a related field or an equivalent combination of education, training and experience.

Demonstrated proficiency with video production, including camera operation as well as all types of microphones and their proper utilization, mixers, acoustics, and with video conference software.

Comfort with Mac and Windows operating systems, room management systems, and IT networking.

Excellent people skills and first-rate customer service practices and accountability.

Ability to communicate (in writing and conversation) technical issues to non-specialists.

Ability to manage multiple priorities and deadlines

Ability to work a flexible schedule including evening and weekend hours as required.

Demonstrated commitment to work within a diverse environment and interact openly with individuals of different backgrounds

Preferred Qualifications

Bachelor's degree and five years' experience in complex A/V support.

Experience supervising student staff.

Special Instructions to Applicants

The position is open until filled. For full consideration please apply by February 14, 2023, when first review of applications will begin.

Additional Information

All offers to external applicants are contingent on the candidate's completion of a pre-employment background check screening to the satisfaction of Wesleyan University.

Wesleyan University requires proof of COVID -19 vaccination and booster (if eligible under CDC guidelines) or an approved exemptionprior to first day of employment.

Benefits

Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans. We also offer flexible work schedules, employee and dependent tuition programs, as well as access to Wesleyan's BLS & GLS programs for those who qualify (tuition is waived for up to 2 courses a term; some fees and taxes may apply).

Detailed information on the benefits of working at Wesleyan is located at: https: // wesleyan.edu/hr/careers/prospective-resources.html.

Quick Link https: // careers.wesleyan.edu/postings/9366

Supplemental Questions

Required fields are indicated with an asterisk ().

Please tell us how you specifically heard about this position? ( e.g CareerBuilder, LinkedIn, Higher Ed, InsideHigher Ed, CT.Jobs etc.)

(Open Ended Question)

Optional & Required Documents

Required Documents

Cover Letter

Resume

Optional Documents