Information Technologist: Asset Support (HEO 6)

University of South Australia
July 14, 2024
Offerd Salary:$87,955 – $96,696
Working address:N/A
Contract Type:fixed term contract
Working Time:Full time
Working type:N/A
Ref info:N/A


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  • Open to Australian Aboriginal Peoples and UniSA employees only

  • Full-time, fixed term contract until 10 February 2025 based at the Mawson Lakes campus
  • Salary Band: $87,955 – $96,696 per annum (plus 17% superannuation)
  • About the Role

    Reporting to the Coordinator: ICT Support Services Projects, the Information Technologist: Asset Support is responsible for the technology required (including software and database management) to implement and manage the entire life cycle for IT assets across the University associated with end user computing and for providing technical advice on appropriate technologies for different business areas.

    The Information Technologist: Asset Support will ensure that standardised software and hardware configurations are produced to assist the streamlining of efficient support where feasible.

    About the Unit

    Information Strategy and Technology Services (ISTS ), has the primary strategic and operational responsibility for the provision of the UniSA's considerable IT infrastructure and services has approximately 150 staff in 9 key areas and contributes to the University's strategic goals and objectives by providing:

  • University wide IT support for staff and students;
  • technical support, development and management of:
  • communication services such as fixed and wireless data networks, telephone systems, voicemail, and high speed access to the internet;
  • collaboration facilities such as email, calendaring, video and audio conferencing, instant messaging and document sharing;
  • over 2,700 on campus computers for students;
  • teaching technology in general purpose teaching spaces; and
  • central infrastructure (servers, data storage and data centres)
  • technical support, development and management of information systems which support online teaching and learning, research management and research education, student experience, administration, data integration and business intelligence, the staff and student portals, and the corporate web;
  • identification and management of ICT based risks and disaster recovery planning;
  • technical project management services for major, University wide ITC projects;
  • management of University wide hardware and software purchasing arrangements; and
  • development, maintenance and communication of policies, procedures and guidelines for the use of information technology within the university.
  • ISTS is customer focussed and operated a service management framework based on AS8018 and provides seamless 24 x 7 x 52 service to students and staff. Information Strategy and Technology Services has a commitment to staff development and provides a professional environment in which to work.

    The University's IT Support Services environment encompasses a complex and diverse range of technologies including Windows systems and applications, niche technologies such as Apple Computer systems and discipline specific applications. These are encompassed in the Standard Operating Environment and thin client applications for staff and students.

    Essential Skills and Experience

  • Relevant tertiary qualification (normally a degree) or equivalent knowledge and skills in an information technology environment
  • Significant relevant professional information technology experience in the development, support and documentation of a MS Windows based workstation Standard Operating Environment in a complex, networked environment
  • Demonstrated knowledge of software licensing requirements and procedures
  • Practical knowledge and demonstrated experience of the ITIL Service Management Framework, particularly in relation to asset management and the Configuration Management Database
  • Demonstrated experience in Excel and Database query and reporting tools to produce complex reports to inform business strategy and decision making
  • Benefits

    Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Generous superannuation contributions of 17%
  • Flexible working conditions
  • A range of salary packaging options, including vehicle leasing, laptops and car parking fees
  • A variety of leave arrangements
  • Start Your Unstoppable Career!

    The online application form will list the specific selection criteria that you need to address.

    Please address your cover letter to Emma Kelvin, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 6287.

    Applications close: 11.30pm Sunday 14 July 2024

    To be eligible to apply for internal positions, you must either identify as an Australian Aboriginal Person, or be a current UniSA continuing, fixed-term or casual staff member at the time the position is advertised and have the legal right to work in Australia for the term of the appointment.

    At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.

    We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team [email protected] Anything you tell us will be kept completely confidential.

    #LI-DNI #S-DNI

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    How to apply:

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  • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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