Information and Public Services Assistant - Cornell University Library

Cornell NYC Tech

United States

October 13, 2021


Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Cornell requires that all faculty and staff members, regardless of their work location, disclose their vaccination status, and provide proof of vaccination if vaccinated, immediately upon hire.

Albert R. Mann Library is seeking an Information and Public Services Assistant to join our team.

Are you someone who loves to help people find information and the resources they need? Are you interested in contributing to a library dedicated to supporting research, scholarship, and equity at Cornell University as well as the wider New York State community?

If this sounds like you, Albert R. Mann Library, a New York State land-grant library serving Cornell University's College of Agriculture and Life Sciences and College of Human Ecology, invites you to apply to be our Information and Public Services Assistant, a 1 year term, 39-hour-a-week contract position that is eligible for renewal contingent on successful performance and funding. We strongly encourage individuals from diverse backgrounds to apply.

The person in this position will have the opportunity to aid library patrons, faculty, undergraduate students, graduate students, staff, and NYS residents in the areas of reference assistance, circulation services, outreach, and librarian support (administrative, instruction, research). We are looking for someone who has subject or relevant work experience, and enthusiasm for gaining more experience on the job. The right person for this role will be service-minded and display cultural competence when serving the diverse Cornell and local communities, as well as committed to building an equitable and anti-racist workplace. The person in this position will be a key member of the Mann reference team, but also a part of the Cornell University Library system, where they will have opportunities to work across departments to solve problems and learn new skills.

Job Duties:

Assists library users in searching the library catalog, databases, and repositories. Provide a broad range of information and reference services in person, over the phone, via chat and email, and makes referrals to subject areas specialists when appropriate. Provides support for email inquiries from patrons requiring assistance with the US Department of Agriculture (USDA) Economics, Statistics, and Market Information System. Helps develop and maintain reference best practice documentation and reference training materials. Works with Head of Research Services to provide and at times manage desk and chat shift coverage, with particular emphasis on scheduling. Provides research consultations, research guide management, and outreach support for the College of Agriculture and Life Sciences and the College of Human Ecology.

Works regular shifts at the Mann Library help desk to assist patrons with check out, reserves, interlibrary loan, poster printing, and equipment needs in addition to informational and research needs. Consistently interprets and implements library policies and helps supervise and train student employees while on the desk. Provide basic technical support for computing, printing, and AV equipment at the help desk.

Member of the Mann Outreach team, which meets monthly to help plan and support library outreach initiatives such as talks and receptions, special student events, tours and information sessions, and workshops. Assists with ongoing marketing, communication, and branding efforts for Mann Library. Directly responsible for social media management.

Perform duties without supervision during a substantial portion of the workweek. Exercise considerable judgment and initiative in making decisions, communicating with supervisor, facilitating appropriate referrals and determining follow-up action. May work some evenings and weekends.

This is a full-time (39 hours/week) term position for one year with possibility for renewal, contingent upon successful performance and available funding.

Required Qualifications:

  • Bachelor's degree and up to 2 years of relevant experience or an equivalent combination.

  • Outstanding written,verbal, and interpersonal communication skills for emailing and speaking with patrons and collaborating with or supporting librarians.

  • Ability to work effectively with a diverse population in busy public service setting: the person in this position works approximately 10-20 hours a week at our help desk assisting students/faculty/staff/New York residents from diverse backgrounds with a wide range of life experiences.

  • Ability to work in a fast-paced, technologically advanced environment, including interest in and capability for building facility with various disciplinary databases and software (e.g. Web of Science, Scopus, Zotero, Mendeley). Even if you do not have direct experience with these particular databases or software, the person in this role must have the capacity to learn and teach others how to use databases and software such as those provided in the example.

  • Strong research and analytical skills, particularly as they relate to the fields of life sciences andapplied social sciences - e.g., horticulture, agriculture, conservation, biology, humandevelopment,environmentaldesign.

  • Working conditions:

    This position is located in Ithaca, New York. The successful applicant will be expected to work on the Ithaca campus, although they may be permitted to perform a portion of their work remotely while the COVID-19 pandemic continues (e.g. 1 day/week).

    Diversity and Inclusion:

    The Albert R. Mann Library at Cornell embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply.

    Cornell University Library is a member of the ACRL Diversity Alliance, which unites academic libraries who are committed to increasing the hiring pipeline of qualified and talented individuals from underrepresented racial and ethnic groups.

    Benefits of Working at Cornell:

    This position is benefits-eligible. Cornell provides exceptional benefits that include professional development, wellness programs, health care options, generous paid leave provisions, and paid holidays. Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. See this benefits overview for more information.

    How to Apply:

    All candidates must apply online via the Cornell Careers site. We ask that you include the following information in your application:

    1. Acoverletter;

    2. A resume;

    3. A Statement of “Contribution to Diversity, Equity, and Inclusion,” which may be incorporated into the cover letter OR presented as a separate statement. Candidates are invited to describe past, present, and/or future aspirations for promoting equity, inclusion, and diversity,and/or to convey how they see these commitments continuing at Cornell.

    Incoming applications will be reviewed until a viable pool of applicants is identified; submission prior to September 27 is strongly encouraged. Although we prefer to receive your application as one multi- page PDF document, we will accept multiple documents in other formats.

    The safety and well-being of applicants and our team members is of the utmost importance. Because of campus closures and the likelihood of ongoing travel restrictions due to the COVID-19 outbreak, we anticipate conducting virtual interviews with qualified candidates.

    Relocation assistance is not available for this position. Visa sponsorship is not available for this position.

    University Job Title:

    Public Svcs Asst IV

    Job Family:




    Pay Rate Type:



    Contract College

    Contact Name:

    Bonnie Bailey

    Number of Openings:


    Job Titles and Pay Ranges:

    To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

  • Prior relevant work or industry experience.

  • Education level to the extent education is relevant to the position.

  • Unique applicable skills.

  • Current Employees:

    If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.

    Online Submission Guidelines :

    Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

    Employment Assistance:

    If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Department of Inclusion and Workforce Diversity at voice (607) 255-3976, fax (607) 255-7481, or email at

    For general questions about the position or the application process, please contact the Recruiter listed in the job posting.

    Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. – 4:30 p.m. to use a dedicated workstation to complete an online application.

    Notice to Applicants:

    Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

    EEO Statement:

    Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.


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