HR Assistant (Service Excellence)

Lancaster University
January 29, 2023
Offerd Salary:£21,197 to £23,144
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
HR Assistant (Service Excellence)

People and Organisational Effectiveness Salary: £21,197 to £23,144 Closing Date: Sunday 29 January 2023 Interview Date: Wednesday 08 February 2023 Reference: 0004-23

We have an exciting opportunity to work within the progressive and supportive essential professional service at Lancaster University; People and Organisational Effectiveness (P&OE).

This role sits within the Service Excellence Team of the P&OE division, who strive to deliver excellent customer service both to internal P&OE and wider university colleagues, along with external candidates and customers. Part of the role will be to answer queries as first point of contact for the division and provide the first response from a shared query management system. The role will also have a continuous improvement focus and responsibility for our web content and frequently asked questions to ensure that they are accurate and up to date.

You will be supported by and work with 8 teams of highly dedicated HR professionals within the division and will acquire process, operational and general knowledge. This provides the perfect opportunity to identify how we can improve our processes and work more efficiently. You will have the ability to make service improvement suggestions that will contribute to a smoother and more efficient service.

The work will be varied and is a perfect environment for anyone looking for an opportunity to learn new skills or further expand on existing experience.

For more information please contact Helen Ratcliffe, Service Excellence Team Leader - [email protected]

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  • Please note: Unless specified otherwise in the advert wording, all

    advertised roles are UK based.

    The University provides an environment that strongly supports the

    individual needs of each employee, whilst promoting the importance of wellbeing for all our colleagues. We have a range of support networks available for our employees, and more information on these can be found on the ‘Working at Lancaster' information page.

    We are committed to family-friendly and flexible working policies on an

    individual basis. The University recognises and celebrates good employment practice undertaken to address all inequality in higher education.

    We warmly welcome applicants from all sections of the community regardless

    of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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