Job Details
Level
Experienced
Job Location
20 - Florida Campus - Port Orange, FL
Remote Type
N/A
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
Undisclosed
Travel Percentage
Undisclosed
Job Shift
Daytime
Job Category
Information Technology
Description
The Helpdesk Analyst is a member of the College Technical support team. This position is responsible for resolving computer hardware and software services issues as well as managing classroom audio-visual (AV) equipment for the College. Additionally, this position is responsible for providing expertise, training, coordination and support of all academic technologies including, but not limited to, student and faculty laptop computers, student and faculty software and College AV equipment.
ORGANIZATIONAL RELATIONSHIPS
SPECIFIC DUTIES AND RESPONSIBILITIES
Maintain, analyze and repair hardware and software systems.
Responsible for daily help desk functions, addressing all incoming support requests via email, phone, remote access and in person trainings.
Troubleshoot and problem solve key issues and escalate complex issues only when no resolution is identified.
Set up and configure new systems, new applications and assist in the management of all the College's current application upgrades.
Coordinates activities in support of user training and assistance requests for all programs.
Trains users in learning new College provided applications and assists in problem-solving for applications issues.
Maintains records, logs and reports of assistance.
Maintains network and PC preventive maintenance logging efforts to ensure network and data integrity.
Tests new software applications and recommends purchases where required.
Update the Knowledge Base with solutions as appropriate.
Perform other duties as assigned.
Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Perform sedentary to light work in a ventilated, lighted and temperaturecontrolled office setting.
Frequent need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the workday.
Repetitive movement of hands and fingers, typing and/or writing.
Lift and carry a minimum of 25 pounds.
Palmer College provides a generous array of benefits for full-time employees, including but not limited to: