Help Desk Student Employment

Northern Kentucky University
February 19, 2023
Contact:N/A
Offerd Salary:$11.50
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Posting Details

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Position Information

Working Title Help Desk Student Employment

Department IT - Infrastructure and Operations Type of Work Study Institutional, Federal Building/Office Location AC - Kenneth R. Lucas Administrative Center Work Schedule

Varies weekdays, weekends and/or evening hours as needed.

Up to 25 hours per week during the Spring and Fall semester, up to 35 hours during the Summer semester.

Job Description

Student Assistant to provide technical assistance to students, faculty and staff during various hours.

Primary Responsibilities

Applicants should have detailed familiarity with basic personal computing software and hardware. This will include hardware and software maintenance and preventive maintenance.

Knowledge of set ups and installations of software and email services on smart phones and tablets preferred. Courtesy and customer service skills are imperative.

This position will require the ability to work independently and with a high degree of accountability; must be diligent, responsible, and on time.

Technology hardware inventory tracking is an important component of the position. Familiarity with laser printers is preferred. This includes changing toner cartridges, printer setup, etc.

Applicants will be required to assist and document their interactions with Faculty, Staff and Students through multiple methods including face to face, by telephone, chat or email.

Qualifications

General: • Courtesy and customer service skills are critical. • Must be able to listen actively with good written and oral skills. • Ability to communicate effectively; both verbally and in written format. • Capable of working independently, and accepting responsibility. • Must be diligent, responsible, and on time. Attention to detail is required. • Experience working with students and educators. • Ability to learn, apply, and retain knowledge quickly on a broad range of hardware and software is critical. Skill: • Maintaining a positive attitude about the use of technologies and avoiding frustrations is required. • Advanced computer skills and knowledge of software including Microsoft Office required. • Experience with specialized software like the Adobe suite preferred. • Experience troubleshooting computer problems preferred. • Experience with troubleshooting network connectivity issues preferred. • Customer service experience preferred.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Northern Kentucky University is an Equal Opportunity/Equal Access/Affirmative Action institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

Minimum Education High School Diploma Pay Rate $11.50/hr

Posting Detail Information

Requisition Number 20231638

Job Open Date 01/19/2023 Job Close Date Quick Link https: // jobs.nku.edu/postings/12665

Supplemental Questions

Required fields are indicated with an asterisk ().

  • Are you an NKU Student?
  • Yes
  • No
  • No response
  • Please briefly explain you customer service experience.
  • (Open Ended Question)

  • What related experience in your background would make you a good candidate for this position?
  • (Open Ended Question)

    Applicant Documents

    Required Documents

  • Resume
  • Cover Letter/Letter of Application
  • Optional Documents

  • References
  • Letter of Recommendation 1
  • From this employer

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