Head of Student Administration

University of Hertfordshire
December 10, 2023
Offerd Salary:£56,021 to £63,029
Working address:N/A
Contract Type:Permanent
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Post Title Head of Student Administration

SBU/Department: Academic Registry

FTE: 1.0 FTE (Working 37 hours per week)

Duration of Contract: Permanent

Salary: UH9 £56,021 to £63,029 pa with potential to progress to £66,857 pa by way of annual increments on achieving designated skills and experience

Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: De Havilland Campus, Hatfield

The Student Administration Service (SAS) at the University of Hertfordshire is looking to appoint a new Head of Student Administration within its Student Operation division. The role is suitable for someone already working within Higher or Further Education looking for the next step in their career. A positive and enthusiastic attitude is important as is the ability to manage a large team and a large portfolio of activity.

The role will be based at the de Havilland campus in Hatfield. The Head of SAS will work alongside the Hertfordshire Business School and the Schools of Law and Education to deliver a positive and comprehensive service to all stakeholders.


Working with the other Heads of Student Administration and their Deputies, the Head of SAS is responsible for the overall operational management and administration within their area of responsibility in the Student Administration hub. The Head will need to ensure a consistent and stable service is delivered where the student experience is at the centre of decision-making. Data quality and the assurance that University policies and regulations are being adhered to is integral to the role.

The Head will act as an Account Manager to their designated Schools which will include attending and contributing to meetings, delivering briefings and finding resolutions to issues.

The Head is expected to bring expertise and understanding of Higher Education administration and will be expected to take the lead on projects as well as the review, development and implementation of new processes and policies. They will play a pivotal role in supporting the delivery of the strategic aims of the Student Administration Service.

They will encourage a culture of student focused service excellence, flexibility and demonstrate a willingness to assist colleagues in the Hub and across Academic Registry.

Skill and experience required

It is critical that the Head of SAS has demonstrable administrative experience in a large, dynamic organisation and experience of managing a large team. Experience of interpreting and applying complex University and Professional Body regulations is a must as is the ability to be proactive and manage conflicting priorities.

A willingness to be flexible in time and in workload to support effective team working, and to facilitate seamless customer service is essential. The postholder will need to demonstrate the ability to multi-task whilst also ensuring accuracy. Strong IT skills especially those needed for data analysis and report writing are vital. Proven communication skills to a variety of stakeholders are necessary as is evidence of being able to handle situations with tact and diplomacy.

Qualifications required

You will have a minimum of a degree or hold an equivalent professional qualification or have significant professional work experience.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification

An appointment to this role may require an Academic Technology Approval Scheme (ATAS) certificate.

Contact Details/Informal Enquiries: Nicola Grace, Director of Student Operations (SAS) Email: [email protected] or call 01707 285671

“Find out what it's like to work in Academic Registry HERE” (then embed https: // www. herts.ac.uk/staff/careers-at-herts/our-schools-and- departments/academic-registry)

Closing Date : 10/12/2023

Interview Date: 19/12/2023

Reference Number: 055735

Date advert placed: 20/11/2023

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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