Head Of Commercial Operations

University of West London
February 27, 2023
Offerd Salary:£50,000
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Head Of Commercial Operations UWL Students' Union

Salary: Up to £50,000 per annum Release Date: Monday 30 January 2023 Closing Date: Monday 27 February 2023 Reference: SU0023

We are seeking to appoint an experienced Head of Commercial Operations to join our Senior Management Team.

This role will be responsible for the income generating activity undertaken by the SU including:

  • Communications and marketing
  • The SU Café – Coffee Union
  • The SU Bar – Freddie's
  • Mobile Food Truck
  • Sports Centre/ gym
  • Sports Programme including competitive sport
  • Large Events – including Freshers, Welcome Fairs, Halloween, Union Awards and Refreshers Programmes
  • Student led event
  • Incoming sponsorship for events and media sales
  • Stalls at Graduation Events
  • The role is responsible for a team of up to 5 direct reports, full-time staff team of 15, along with a wider team of up to 50 student staff and a turnover of circa £900k annually.

    You will have at least 5 years management experience in the hospitality or events sector, including running events. This experience should include the development and analysis of budgets; stock control and ordering systems; staff training and development; business development and risk assessment and monitoring.

    This is a Senior Management role, but you should have a can-do attitude and be able to step in and pick up any part of operational delivery if needed based on your experience.

    You should be a highly motivated person who is driven by meeting targets and delivering exceptional customer service. You will have excellent attention to detail and work in a systematic way to ensure consistent quality across our commercial operations and events.

    This role is not flexible and requires onsite attendance at our Ealing Campus 5 days per week, including the occasional evening and weekend. Some consideration could be given to flexibility during the summer break. The core hours (35 hours pw) would be spread across 8am – 8pm depending on the events being held.

    The key focus areas for the role in the coming 12 months will be:

  • Growing weeknight activity in Freddie's
  • Diversifying the food offer to suit a broad range of students
  • Implementing a digital stock control and ordering system
  • Piloting our mobile Food Truck
  • Growing external sponsorship
  • Developing hybrid events
  • You will be joining a full-time team of 38 people and part time student staff team of 83 who are committed to delivering the best possible experience to our students. We have been ranked the Top Student Union in England for the last 4 years in the National Student Survey and in 2022 UWL was named University of the Year for Student Experience by the Times Higher Awards.

    We have achieved Investors in People Gold Status; NUS Green Impact and we are currently working towards accreditation as a Disability Confident Employer.

    We offer generous annual leave provisions of up to 27 days, plus Bank Holidays and Festive Closure. We also offer free gym membership; up to 15% pension contributions; excellent training and development opportunities and a range of other benefits.

    Download the full job description and person specification here Head of Commercial Operations JD.docx

    To apply for the role, please follow the instructions by complete the application process and upload your CV and cover letter. Please note, only responses that include CV and cover letter will be considered.

    If you would like a confidential discussion about this opportunity, please don't hesitate to contact Tye McMahon, CEO via email: [email protected]

    Application Process

    If everything above sounds good to you, we'd love to receive your application. Please apply using by using this linkhttps:// uwlsu.peoplehr.net/Pages/JobBoard/Opening.aspx?v=e9fe512e-e7ef-44cc-9668-9577669715c9. Be sure to read the job description and person specification and to complete the application process but also provide your CV and Cover letter.

    If you require an alternative method to submitting your application ( i.e. video or braille), please contact us on [email protected] or 0208 231 2276

    For more information about the SU, this role or specific questions about the application process please [email protected] or 0208 231 2276

    UWL students come from a diverse range of backgrounds, as an employer we are committed to ensuring that our workforce are reflective of the members we serve.

    Therefore, we actively encourage applications from people from a wide range of backgrounds and circumstances, particularly those from traditionally underrepresented groups.

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