Head of Admissions Operations

University of Stirling
February 12, 2023
Contact:N/A
Offerd Salary:£43,414-£51,805
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Head of Admissions Operations Apply Post Details

Full time Open ended

The closing date for applications is midnight on Sunday 12 February 2023. Interviews are expected to take place on Thursday 23 February 2023.

There is an expectation that work will be undertaken in the UK.

For the purposes of sponsorship, this is a role under SOC code 2317.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

To support an increasing demand on our services as the result of a significant increase in student applications, Admissions & Access are delighted to be recruiting a Head of Admissions Operations to join our performance driven team, which is committed to excellent service delivery.

Post

The Admissions and Access team, which sits within the Communications, Marketing and Recruitment Directorate, provides a fully centralised, professional admissions service, responsive to customers and stakeholders. We are committed to excellent service delivery by:

  • Providing an exceptional applicant experience to a high number of applicants each year and supporting two annual intakes for different modes of study including across: access; undergraduate; postgraduate taught; postgraduate research; study abroad; international exchange; CPD and flexible learning courses
  • Meeting key performance indicators, particularly application and offer- making response times
  • Engaging and working in partnership with professional services and the academic community
  • Being responsive to the global marketplace and regulatory requirements
  • Description of Duties

    The Head of Admissions Operations will be a key member of the Admissions & Access senior management team. They will work to enhance admissions operations and service standards to manage both regulated and unregulated student intake targets, and deliver the ambitions set out in the University's Strategic Plan. The Admissions environment changes rapidly and the successful candidate will be required to have an innovative and positive attitude to change.

    Strategic Management

  • Strategic development of offer-making, informed by competitor behaviour and sector changes, targeting high quality, high converting applicants
  • Employ new strategies to increase applicant engagement through each part of the admissions process, responsive to competitor admissions practices
  • Strategic development and enhancement of service standards, responsive to the global marketplace, regulatory requirements, and immigration compliance
  • Provide informed expert input to student number planning, influencing, and informing key business decisions
  • In collaboration with Planning, Recruitment and faculties, shape intake targets for regulated and unregulated student intakes
  • Provide insight, guidance, and recommendations on the impact of sector- wide changes, e.g., student number controls or changes in government policy
  • Strategic development of entry requirements to ensure optimum market position and supporting successful student outcomes
  • Work with Recruitment, Internationalisation and Partnerships teams to maximise routes for international students, including advanced entry and articulation
  • Strategic development and enhancement of admissions and access practices, delivering on the University's Outcome Agreement commitments
  • Business Operations

  • Responsible for operational delivery of the admissions process for undergraduate and postgraduate programmes, research degrees, short courses, TNE (Transnational Education), study abroad and Access to Degree Studies programmes
  • Lead the operational delivery of contextual admissions to achieve University's widening participation ambitions
  • Responsible for managing the entire UCAS (Universities and Colleges Admissions Service) lifecycle and delivering successful Confirmation & Clearing
  • Responsible for the delivery of key performance indicators, including application processing times and enquiry response times
  • Responsible for ensuring service level agreements with partners or third- party providers are maintained
  • Responsible for admissions reporting and analysis, responsive to mandatory reporting requirements
  • Working with Admissions Managers, make decisions on non-standard applications and cases related to admission, fee-status, and visa requirements
  • Ensure training and development for teams to undertake fee status assessment, pre-CAS financial checks and CAS issuance
  • Ensure training and development for the verification of qualifications
  • Review end-to-end pre-CAS processes and procedures and system automation
  • Work to promote non-traditional student routes and advanced entry, including articulation from college through promotion of Pathways and college articulation
  • Develop tailored application routes for online study, including short course and micro-credentials
  • Service Delivery

  • Work in collaboration with key stakeholders to deliver an applicant experience which is customer-focussed and sector leading
  • Ensure teams provide responsive, high-quality, accurate information, advice and guidance and to applicants, counsellors, and other stakeholders
  • Foster a strong culture of customer service within the team
  • For a full list of duties please see the attached Further Particulars.

    Essential Criteria
  • Degree or equivalent experience
  • Substantial experience of working in a student recruitment and admissions environment, with a proven track-record of excellent service delivery and outcomes, responsive to customer needs and expectations
  • Ability to network and build meaningful relationships with senior internal and external stakeholders to maintain strong working partnerships
  • Excellent written communication and interpersonal skills, including the ability to synthesize, present and explain complex information clearly and accurately
  • Excellent analytical and numeracy skills, with the ability to present insightful analysis, to inform policy and strategic decision-making
  • Experience of providing positive leadership and management, which contributes to a collaborative and innovative working environment, and encourages high performance in others
  • Ability to research and solve problems using initiative and creativity, and identify practical and innovative solutions
  • Proven ability to think strategically, to prioritise effectively and to balance a demanding and varied work-load
  • Desirable Criteria
  • Experience of using the SITS Student Records System
  • Understanding of different IT solutions and how they can enhance the applicant experience
  • Experience of leading a software development project from initial analysis to launch
  • Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

  • Delivering excellent service Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

  • Finding solutions Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

  • Embracing change Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

  • Using resources effectively Identifying and making the most productive use of resources including people, time, information, networks and budgets.

  • Engaging with the wider context Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

  • Developing self and others Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

  • Working together Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

  • Achieving Results Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

  • About Us

    Communications, Marketing and Recruitment encompasses: Corporate Communications, Media Relations, Internal and Corporate Communications, Public Affairs, Marketing, Web and Digital Media, International, UK and European Student Recruitment, and Admissions and Access.

    In delivering the strategic priorities of the University, we support the enhancement of the University's reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact.

    The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University's senior management team and across all faculties and professional support services. By adopting an integrated holistic approach to our work, we ensure the University's strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling's research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland's University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery. www. stir.ac.uk @stiruni

    Available documents
  • Further Particulars - Head of Admissions Operations (SERV01621).docx
  • Job number

    SERV01621

    Contract Type

    Open Ended

    Closing date

    12-Feb-2023

    Location:

    Stirling Campus

    Grade

    Grade8 £43,414-£51,805 p.a.

    Faculty/Service

    Communications Marketing and Recruitment Post Details

    Full time Open ended

    The closing date for applications is midnight on Sunday 12 February 2023. Interviews are expected to take place on Thursday 23 February 2023.

    There is an expectation that work will be undertaken in the UK.

    For the purposes of sponsorship, this is a role under SOC code 2317.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

    The Post

    To support an increasing demand on our services as the result of a significant increase in student applications, Admissions & Access are delighted to be recruiting a Head of Admissions Operations to join our performance driven team, which is committed to excellent service delivery.

    Post

    The Admissions and Access team, which sits within the Communications, Marketing and Recruitment Directorate, provides a fully centralised, professional admissions service, responsive to customers and stakeholders. We are committed to excellent service delivery by:

  • Providing an exceptional applicant experience to a high number of applicants each year and supporting two annual intakes for different modes of study including across: access; undergraduate; postgraduate taught; postgraduate research; study abroad; international exchange; CPD and flexible learning courses
  • Meeting key performance indicators, particularly application and offer- making response times
  • Engaging and working in partnership with professional services and the academic community
  • Being responsive to the global marketplace and regulatory requirements
  • Description of Duties

    The Head of Admissions Operations will be a key member of the Admissions & Access senior management team. They will work to enhance admissions operations and service standards to manage both regulated and unregulated student intake targets, and deliver the ambitions set out in the University's Strategic Plan. The Admissions environment changes rapidly and the successful candidate will be required to have an innovative and positive attitude to change.

    Strategic Management

  • Strategic development of offer-making, informed by competitor behaviour and sector changes, targeting high quality, high converting applicants
  • Employ new strategies to increase applicant engagement through each part of the admissions process, responsive to competitor admissions practices
  • Strategic development and enhancement of service standards, responsive to the global marketplace, regulatory requirements, and immigration compliance
  • Provide informed expert input to student number planning, influencing, and informing key business decisions
  • In collaboration with Planning, Recruitment and faculties, shape intake targets for regulated and unregulated student intakes
  • Provide insight, guidance, and recommendations on the impact of sector- wide changes, e.g., student number controls or changes in government policy
  • Strategic development of entry requirements to ensure optimum market position and supporting successful student outcomes
  • Work with Recruitment, Internationalisation and Partnerships teams to maximise routes for international students, including advanced entry and articulation
  • Strategic development and enhancement of admissions and access practices, delivering on the University's Outcome Agreement commitments
  • Business Operations

  • Responsible for operational delivery of the admissions process for undergraduate and postgraduate programmes, research degrees, short courses, TNE (Transnational Education), study abroad and Access to Degree Studies programmes
  • Lead the operational delivery of contextual admissions to achieve University's widening participation ambitions
  • Responsible for managing the entire UCAS (Universities and Colleges Admissions Service) lifecycle and delivering successful Confirmation & Clearing
  • Responsible for the delivery of key performance indicators, including application processing times and enquiry response times
  • Responsible for ensuring service level agreements with partners or third- party providers are maintained
  • Responsible for admissions reporting and analysis, responsive to mandatory reporting requirements
  • Working with Admissions Managers, make decisions on non-standard applications and cases related to admission, fee-status, and visa requirements
  • Ensure training and development for teams to undertake fee status assessment, pre-CAS financial checks and CAS issuance
  • Ensure training and development for the verification of qualifications
  • Review end-to-end pre-CAS processes and procedures and system automation
  • Work to promote non-traditional student routes and advanced entry, including articulation from college through promotion of Pathways and college articulation
  • Develop tailored application routes for online study, including short course and micro-credentials
  • Service Delivery

  • Work in collaboration with key stakeholders to deliver an applicant experience which is customer-focussed and sector leading
  • Ensure teams provide responsive, high-quality, accurate information, advice and guidance and to applicants, counsellors, and other stakeholders
  • Foster a strong culture of customer service within the team
  • For a full list of duties please see the attached Further Particulars.

    Essential Criteria
  • Degree or equivalent experience
  • Substantial experience of working in a student recruitment and admissions environment, with a proven track-record of excellent service delivery and outcomes, responsive to customer needs and expectations
  • Ability to network and build meaningful relationships with senior internal and external stakeholders to maintain strong working partnerships
  • Excellent written communication and interpersonal skills, including the ability to synthesize, present and explain complex information clearly and accurately
  • Excellent analytical and numeracy skills, with the ability to present insightful analysis, to inform policy and strategic decision-making
  • Experience of providing positive leadership and management, which contributes to a collaborative and innovative working environment, and encourages high performance in others
  • Ability to research and solve problems using initiative and creativity, and identify practical and innovative solutions
  • Proven ability to think strategically, to prioritise effectively and to balance a demanding and varied work-load
  • Desirable Criteria
  • Experience of using the SITS Student Records System
  • Understanding of different IT solutions and how they can enhance the applicant experience
  • Experience of leading a software development project from initial analysis to launch
  • Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

  • Delivering excellent service Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

  • Finding solutions Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

  • Embracing change Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

  • Using resources effectively Identifying and making the most productive use of resources including people, time, information, networks and budgets.

  • Engaging with the wider context Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

  • Developing self and others Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

  • Working together Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

  • Achieving Results Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

  • About Us

    Communications, Marketing and Recruitment encompasses: Corporate Communications, Media Relations, Internal and Corporate Communications, Public Affairs, Marketing, Web and Digital Media, International, UK and European Student Recruitment, and Admissions and Access.

    In delivering the strategic priorities of the University, we support the enhancement of the University's reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact.

    The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University's senior management team and across all faculties and professional support services. By adopting an integrated holistic approach to our work, we ensure the University's strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021). Interdisciplinary in its approach, Stirling's research informs its teaching curriculum and facilitates opportunities for knowledge exchange and collaboration between staff, students, industry partners and the wider community.

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 10 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 120 nationalities represented on its scenic central Scotland campus alone. The campus – also home to 1,700 staff – has its own loch and castle, and a recent multi-million-pound redevelopment has delivered modern, flexible, and digitally connected study and social spaces at the heart of campus, including enhanced student support and retail and catering outlets.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019). Stirling is Scotland's University for Sporting Excellence and its recently redeveloped world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    As a signatory to the £214 million Stirling and Clackmannanshire City Region Deal, the University is driving productivity and inclusive growth across the Forth Valley, and beyond. Through pioneering collaborative solutions to global challenges, researchers are putting innovation, skills, and partnership at the heart of a sustainable economic recovery. www. stir.ac.uk @stiruni

    Available documents
  • Further Particulars - Head of Admissions Operations (SERV01621).docx
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