Graduate School Support Administrator

University of Glassgow
July 10, 2024
Offerd Salary:£22,681 - £25,138
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Graduate School Support Administrator

Job Purpose

The Graduate School Support Administrator will deliver the underpinning administrative tasks associated with key initiatives that directly impact the postgraduate research student journey. The post holder will be responsible for key student support activities and process improvements that will enhance the student experience and environment for postgraduate research students.

As a member of the Student and Academic Services (SAS) team within the College the post holder will work with colleagues across SAS in addition to School administration teams to ensure an effective and seamless service.

Main Duties and Responsibilities

1. To deliver a range of services to students, staff and applicants whilst ensuring effective and efficient service at all times.

2. To respond to enquires; taking ownership of these and resolving issues directly or, if required, consulting with Deputy Graduate School Manager for guidance on non-standard cases.

3. To support postgraduate research students, particularly during annual registration and enrolment processes, to maintain accurate student academic and financial records in the University student record system.

4. To support the PGR examination process in accordance with University regulations including dispatch of thesis and receipt of Examiners' reports; uploading examination outcomes onto My Campus and arranging payment of External Examiners fees and expenses.

5. To provide administrative support for scholarship competitions from advertisement to receipt of applications, notification of outcomes and award of financial aid to successful candidates. To collate and enter scholarship data on to external sponsor systems eg UKRI J-eS system as required.

6. To organise and provide support for a range of events including student inductions, annual PGR training courses and other student-focussed events.

7. To manage student visa extension requests.

8. To update the Graduate School webpages as directed and update Graduate School social media as required.

9. To manage all requests for visiting PGR students from application to completion of their visit.

10. To support the Graduate School Manager and Office Manager as required in delivery of service priorities.

Knowledge, Qualifications, Skills and Experience


Essential: A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role or Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role


B1 Sound working knowledge of relevant academic systems and processes


Essential: C1 Excellent communication skills, written and verbal, able to clarify and explain detailed information

C2 Ability to work with minimum supervision, able to plan, organise and prioritise own work C3 Ability to work independently as well as a member of a team

C4 Ability to use initiative to resolve problems C5 Proficient in use of a range of standard software packages including Microsoft Outlook, Word and Excel

C6 Ability to exercise judgement and diplomacy when dealing with members of the academic and student communities C7 Strong ethos of customer service


D1 Previous experience of other software packages supporting enquiry management, student records and financial transactions such as My Campus, t4, Agresso D2 Previous experience of updating social media platforms


Essential: E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge, skills, qualifications (or equivalent) and experience in a similar role

E2 Experience of undertaking a range of activities in accordance with established processes E3 Experience in a customer-interfacing role


F1 Experience of working in a Higher Education environment

Terms and Conditions

Salary will be Grade 4, £22,681 - £25,138 per annum.

This post is full time (35 hours per week) and open ended (permanent).

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www., benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www.

We endorse the principles of Athena Swan https: // www. and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. for more information.

Vacancy Ref : 148555 Close Date : 10-Jul-2024 23:45

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