Description
The Graduate Assistant over Jo's Java and The Panther Clawset is responsible
for the safe and efficient management of these operations that serves
Greenville University students and the Greenville public in general. The
Graduate Assistant is responsible for staffing (Greenville University
students), inventory and service decisions to provide high quality products
and services while achieving budget performance.
Requirements
Food Safety and Planning
Enforce sanitary practices for food handling, general cleanliness, and
maintenance of kitchen and dining areas. Ensure compliance with
operational standards, company policies, federal/state/local laws and
ordinances.
Responsible for ensuring consistent high quality of food preparation and
service.
Maintain professional coffee shop and bookstore image, including
cleanliness, proper uniforms, and appearance standards. ? Must be ServSafe
certified.
Will uphold all ServSafe guidelines.
Able to manage inventory for high service levels while controlling
inventory costs.
Guest Service
Ensure positive guest service in all areas.
Train and mentor students in customer service best practice.
Respond to complaints, taking appropriate actions to turn dissatisfied
guests into return guests.
Operational Responsibilities
Shift planning and employ development to ensure that staffing products
meet quality and cleanliness standards.
Investigate and resolve complaints concerning food quality and service
Manage inventory levels
Coordinate Jo's and Clawset activity, staffing and events with campus
schedule and events maximize business potential
Comply with accounting procedures in handling of funds
Personnel
Provide direction to employees regarding operational and procedural
issues.
Develop employees by providing ongoing feedback, establishing performance
expectations and by conducting performance reviews.
Maintain an accurate and up-to-date staffing plan that meets operational
needs.
Train and develop students to assume greater roles in daily operations
Collaboration with Executive Director of the SMART Experience Institutes
Work with ED to develop new products, schedule promotions and capitalize
on campus events.
Qualifications
Must have undergraduate degree desiring to pursue Greenville University
graduate program.
Must hold a valid driver's license ? Experience in the following
dimensions of restaurant functions: food planning and preparation,
purchasing, sanitation, security, company policies and procedures,
personnel management, record keeping, and preparation of reports.
Personal Requirements
Self-discipline, initiative, leadership ability and outgoing.
Pleasant, polite manner and a neat and clean appearance.
Ability to motivate employees to work as a team to ensure that food and
service meet appropriate standards.
Must be able to handle the pressures of simultaneously coordinating a wide
range of activities and recommend appropriate solutions.
Must possess good communication skills for dealing with diverse staff.
Ability to coordinate multiple tasks such as food, beverage, product and
labor costs while maintaining required standards of operation in daily
restaurant activities.
Accountabilities
Keeps ED promptly and fully informed of all issues. (i.e., problems,
unusual matters of significance and positive events) and takes prompt
corrective action where necessary or suggests alternative courses of
action.
Completes job responsibilities and performance objectives in a timely and
effective manner.
Maintains a favorable working relationship with all company employees to
foster and promote a cooperative and harmonious working climate which will
be conducive to maximum employee morale, productivity, and
efficiency/effectiveness.
Performs other duties and responsibilities as required or requested.
Working Conditions
Hours may vary if a Graduate Assistant must fill in for his/her employees
or if emergencies arise.
Ability to perform all functions within the coffee shop and bookstore.
Position requires prolonged standing, bending, stooping, twisting, lifting
products and supplies weighing 45 pounds and repetitive hand and wrist
motion.
Work with hot, cold, and hazardous equipment.
Eligible for tuition waiver in Greenville University business graduate
program.
Greenville University's Mission:
Greenville University is liberal arts University that empowers students for
lives of character and service through a transforming Christ-centered
education. Our hiring practices reflect our commitment to be a Christ-centered
institution.
GREENVILLE UNIVERSITY : The university is located 50 miles east of St.
Louis in an attractive residential community of approximately 7,000 people.
Greenville was founded in 1892 and is affiliated with the Free Methodist
Church yet draws students from 40+ denominations. For additional information,
please visit our website: www. greenville.edu.
Greenville University does not discriminate on the basis of race, color,
age, sex, disability, national or ethnic origin in employment opportunities,
in keeping with applicable state and federal laws. In keeping with the mission
of the institution, Greenville University seeks applicants with a strong
commitment to the values and lifestyle of evangelical Christianity and who
profess a personal relationship with Jesus Christ. As a Christian institution,
we require faculty and staff to adhere to the University's Lifestyle statement
and to enforce a religiously based code of conduct for all University
employees. Women and minorities are encouraged to apply. Greenville
University, as an educational institution affiliated with the Free Methodist
Church USA, reserves the right to prefer employees on the basis of religion
(Title VII, Sections 702-703, United States Civil Rights Act of 1964 as
amended).
